Resham Daswani

Experience

• 

  Okada Manila

  Nov 2016 - Oct 2018

  Front Office

  VIP Services Apart of a specialized team who managed the experience of the high-net-worth VIP and Casino junket guests. Recognized for training and mentoring new employees on sales techniques, mastery of products and offerings, and other skills for successSenior Guest Services Apart of the pre-opening team for opening the 5-star luxury casino resort hotel with 993 rooms, suites, and villas.  Consistently apart of the OX Extraordinaire Top 3 employee of the month for providing exceptional service, guest retention, and reaching and exceeding sales goals. Selected to lead training and initiatives to achieve the Forbes Standard for a 5-star rating. Show less

• 

  La Playa Hotel

  Nov 2018 - Nov 2019

  Guest Sales and Relations

   Responsible for managing the guest experience through identifying upgrade opportunities at a well-known, ocean front hotel. Recognized in ranking in the top 3 of seller every month for increasing hotel revenue by identifying upselling and cross-selling opportunities (team of 15+). Recognized for high guest commendations through management, platforms such as TripAdvisor, Google and other written acclimations.

• 

  Pacific States University

  Oct 2023 - Aug 2024

  Student and Career Services

   Marketing the university for upcoming MBA students, creating promotional materials to attract more students in the university and managing social media channels to increase revenue for the university. Hosting events, mentoring and building career opportunities for international students.