Mark Rowbotham

Experience

• 

  Smooth Radio

  May 2008 - Aug 2008

  Freelance Technical Operative

  Key responsibilities and achievements: • Edited and uploaded weather reports to be played out on local broadcasts• Enabled station to successful convert to syndicated programming during evenings and weekends by providing onsite technical support• Worked with regional technical staff to troubleshoot broadcast issues

• 

  Rocky Mountain Chocolate Factory

  May 2011 - Jun 2016

  Key responsibilities and achievements: • Oversaw hiring and development of new sales associates• Developed new product ranges including a ‘Healthy Chocolate’ range for health conscious consumers, using chocolate with higher cocoa percentages and natural ingredients. Took range from initial planning stage through product development, consumer testing, packaging and promotion to in store sales and wholesale• Expanded outside sales working alongside a local supermarket and other regional gift and craft stores • Complied detailed client database aiding in developing sales and enabling client retention • Initiated a partnership with the Delta Hotel to become a preferred partner, providing product for weddings and other special occasions • Drafted instructional documents to assist with POS system change and upgrades, allowing a smooth conversion to the new system• Completed product production schedules and forecasted product needs for items supplied by Head Office• Controlled store social media account, achieved 225% increase in subscription• Visually merchandised store to drive traffic and create exciting and engaging displays • Initiated promotional partnership with Davids Tea to drive traffic, engage and reach new consumers• Consulted with clients to create custom product orders and ensure these were delivered in a timely manner• Cooked batches of fudge and caramel needed to produce stores signature products• Tempered chocolate to dip products and create inventory for sale Show less

  • Store Manager

    Aug 2013 - Jun 2016

  • Sales Representative

    May 2011 - Jul 2013
• 

  Indie Pool

  Mar 2012 - Mar 2012

  Music Business Intern

  Reviewed and evaluated music for licensing to film and TV. On-line research and database management. CD package assembly and shipping and receiving.

• 

  LUSH FRESH HANDMADE COSMETICS

  Oct 2012 - Jul 2013

  Store Operations Specialist

  Key responsibilities and achievements: • Full responsibility for processing all store orders. • Forecasted store sales to maintain stock levels and decrease product waste • Preformed monthly full store inventories to aid loss management procedures • Implemented staff sales contests to ensure staff engagement in store campaigns • Responsibility for visual merchandising including implementing Christmas window displays • Worked alongside campaign partners ‘Wellington Water Watchers’ during promotion of ‘Take back the Tap’ campaign• Hosted and organised store events and private customer parties • Co-produced store social media accounts.• Lead and coached sales team as Floor Leader • Oversaw hiring fairs and co-chaired staff meetings Show less

• 

  Thorntons

  Aug 2016 - May 2017

  Store Manager

  Key responsibilities and achievements: • Enhancing the Thorntons brand by consistently delivering a legendary customer experience• Hiring and developing new staff members, outlining company values and providing on-going training and support to empower staff members to deliver high levels of customer service• Securing and retaining external sales contacts to enhance in store sales• Implementing health and safety policies, providing training and ensuring policies are correctly adhered to by staff members• Controlling stock levels through proper order management and reducing product loss through efficient stock taking procedures• Interacting with other managers and departments within the company to ensure my store is compliant with company directives• Visual Merchandising the store to drive footfall Show less

• 

  Ferneley's Ice Cream

  Jun 2017 - now

  Ice Cream Chef