Jessica Goessler

Experience

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  Islands Restaurants

  Apr 2015 - Jan 2021

  Food Server

  For five years, I worked as a Serving Partner at Islands Restaurant in Manhattan Beach, CA. As a Serving Partner, my top priority was to execute top-quality customer service by greeting guests in a friendly manner, receiving their orders, and anticipating their needs. I always kept myself well-informed on new menu items and habitually introduced them to customers to ensure they had the best dining experience possible.In addition, I expedited meals, appetizers, drinks, and take-out orders while maintaining day-to-day restaurant operations and demonstrating safe food handling techniques. I also operated the POS terminal to input orders and complete payment transactions.I developed strong relationships with both BOH and FOH employees, which made it easier to collaborate and provide the best service possible to our customers. As a ServSafe Food Handler certified individual, I was well-versed in safety and sanitation practices.Overall, working as a Serving Partner at Islands Restaurant required me to be comfortable in a fast-paced environment and adaptable to changing situations. I enjoyed being able to provide excellent customer service and create a welcoming atmosphere for all of our customers. Show less

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  DanceLova Dance Academy

  Feb 2018 - Aug 2019

  Administrative Assistant

  In 2018-2019, I worked as an Administrative Assistant at Dancelova Dance Academy in Irvine, CA. As an Administrative Assistant, I delegated client communication via email and phone, ensuring all inquiries were addressed promptly and professionally.One of my main responsibilities was taking thorough notes at weekly staff meetings, which helped to keep everyone on the same page and informed about important updates. I also utilized various computer software and equipment, such as PerfectMind, Google Drive, MS Word, and Excel.Another essential task was prorating tuition and collecting payments, which required attention to detail and excellent customer service. Additionally, I was responsible for maintaining inventory of dance merchandise and office supplies to ensure that everything was stocked and available as needed.Clear communication with parents and children who spoke English as a second language was crucial for ensuring that everyone was informed and able to participate in the academy's activities. I also troubleshooted issues with teacher schedules, absences, and teacher substitutes to make sure that classes ran smoothly.Overall, working as an Administrative Assistant at Dancelova Dance Academy required me to be organized, detail-oriented, and adaptable. I enjoyed being able to contribute to the academy's success and help make it a welcoming and inclusive environment for all dancers and their families. Show less

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  Karma Yoga SF

  Feb 2021 - Aug 2021

  Front Desk Assistant

  From February to August 2021, I worked as a Front Desk/Administrative Assistant at Karma Yoga SF in San Francisco, CA. My main responsibilities involved quick responses to emails and calls following provided templates. I also utilized computer software such as Macbook Pro, MarianaTek, Google Drive, Zoom, and Slack.In addition to administrative duties, I helped keep the studio space in a clean condition while following all COVID-19 regulations. This was important to ensure the safety and comfort of our clients and staff. I also maintained clear communication with teachers, managers, and other administrative assistants to make sure that everyone was informed and up-to-date on any changes or updates.Overall, my role as a Front Desk/Administrative Assistant required me to be organized, efficient, and attentive to detail. I enjoyed being able to help our clients and staff in any way possible and was proud to be a part of the Karma Yoga SF team. Show less

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  Devil's Teeth Baking Company

  Apr 2021 - Nov 2021

  Shift Lead

  I worked as a Shift Lead at Devil's Teeth Baking Company from April to November 2021. As a Shift Lead, my main responsibility was to delegate tasks between my co-workers and myself, ensuring that we all had evenly distributed responsibilities. I trained individuals on proper procedures for cleaning, food safety, organization, and other tasks. I also worked in the back of the house doing food prep and as a barista.It was important for me to ensure that we had the correct inventory of baked goods throughout the day. At the end of the day, I maintained clear records of the cash deposit, tips, safe, and drawer to ensure that everything was accounted for. Overall, my role as a Shift Lead required me to be organized, efficient, and detail-oriented to ensure that everything ran smoothly during my shifts. Show less

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  Zoox

  Dec 2021 - May 2023

  Teleoperations Tactician

  As a Level 2 TeleOps Tactician at Zoox in Foster City, CA, I provide human context to an autonomously driven taxi in dense urban areas and private roads. I stay up to date on the Operational Design Domain, which contains 125 guidelines that outline the limitations of what the vehicle can do in various cities or testing spaces. My vigilant monitoring during advance testing research has helped achieve cross-functional target goals, and I contribute detailed written feedback on software features in the Tele-Guidance software directed to engineers and UX designers. In October 2022, I achieved Level 2 status as a Milestone tactician and was selected to participate in four company-wide milestones, the most recent being to monitor and provide guidance to the first purpose-built driverless taxi permitted on public roads. Show less

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  American Conservation Experience

  Jun 2023 - Aug 2023

  CRDIP - Archaeology Member - Channel Islands National Park

  As a new member of the American Conservation Experience, I am apart of the Cultural Resources Diversity Internship Program in partnership with the National Park Service. I'm working on archaeological site updates and condition assessments at the Channel Islands National Park.

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  Santa Monica Mountains Fund

  Sept 2023 - Apr 2024

  Archaeological Field Technician