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Nooreddin Tahayneh

Nooreddin Tahayneh

Technical Support Engineer - Trainee

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location of Nooreddin TahaynehPalestinian Authority

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  • Timeline

  • About me

    PfMP, PgMP, PMP, PMI-(RMP, ACP, SP, PBA), PRINCE2 Practitioner, PRINCE2 Agile Practitioner, ITIL 4 MP, ITIL Expert, TOGAF Certified, ArchiMate, COBIT (5,2019), PSM-(I, II), PSPO-(I-II), PSD, PSK, SPS, KIKF, SAFe(SA, SSM)

  • Education

    • Yarmouk University

      2003 - 2008
      Bachelor Computer Engineering

  • Experience

    • Orange Jordan

      Jun 2007 - Dec 2007
      Technical Support Engineer - Trainee

    • Electronic Technologies for Tendering and Construction Management (ETTCM)

      Feb 2008 - Oct 2009
      Software Developer

    • Ooredoo Palestine

      Oct 2009 - May 2022

      • Managing projects portfolio in IT department.• IT representative in Enterprise Risk Management (ERM) committee.• Managing IT budget planning & control• Managing IT Governance.• Leading design of IT solutions and products • Following up with products and services development projects.• Managing the commercial roadmap and products lifecycle.• Designing, executing and maintaining product quality assurance plans.• Monitoring and enhancing User Experience (UX) of commercial products and services. • Developing new products and services.• Monitoring systems performance• Bill verifications and generation• Solving customer complaints (3rd and 4th line of Support). • Handle VAS applications operations and configurations.• Applications integration with other network elements..• Work closely with VAS platform vendors to update, upgrade, and enhance systems availability, continuity, and performance.• Solving customer complaints (3rd and 4th line of Support).

      • Enterprise Architect

        Jan 2017 - May 2022

      • Product Development Senior Specialist

        May 2014 - Jan 2017

      • Billing Senior Engineer

        Jan 2012 - May 2014

      • VAS & IN Engineer

        Oct 2009 - Jan 2012

    • Self Employed - Freelancer

      Mar 2018 - now
      Agile Coach, Project Management and IT Service Management Consultant and Trainer

      - PMP- ITIL 4- PRINCE2- PRINCE2 Agile- COBIT 2019- COBIT 5- PMI-ACP- PMI-RMP- PMI-SP- PMI-PBA- PgMP- PfMP- TOGAF- ArchiMate 3- Scrum- Kanban

    • Harri

      May 2022 - now
      Scrum Master

  • Licenses & Certifications

    • TOGAF Certified

      The Open Group
      Dec 2017
      View certificate certificate

    • ITIL Foundation Certificate in IT Service Management

      AXELOS Global Best Practice
      Mar 2017
      View certificate certificate

    • Project Management Professional (PMP)

      Project Management Institute
      May 2015
      View certificate certificate

    • PMI Risk Management Professional (PMI-RMP)

      Project Management Institute
      Feb 2017
      View certificate certificate

    • ArchiMate 3.0 Foundation

      The Open Group
      May 2018
      View certificate certificate

    • Scrum Product Owner Accredited Certification

      International Scrum Institute™
      Dec 2015
      View certificate certificate

    • Scrum Master Accredited Certification

      International Scrum Institute™
      Dec 2015
      View certificate certificate

    • COBIT® (2012-Found) Foundation

      ISACA
      Jun 2017

    • Project Management in Development - Level 1 (PMD Pro)

      APMG-International
      Nov 2015

    • PMI Agile Certified Practitioner (PMI-ACP)

      Project Management Institute
      Aug 2017
      View certificate certificate