JT Suman (MBA)

Experience

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  Talwar Property Dealers

  Nov 2004 - Mar 2009

  Assistant Property Dealer

  I was responsible for customer service activities plus collecting and organizing information (Build a Database). Plus responsible for all office work in the absence of BrokersDetailed Description: It is a small family business owned by my Father and Uncle.It was part time work position during my bachelor degree in engineering from Punjab (India)My job description was to make and update data base of all the available properties with potential clients (buyer and sellers).In addition full responsibility of office in the absence of owners for instance while far site property visits. Plus dealing with client's miner queries about properties for building new clients and maintaining old relationships. Show less

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  Scandia Paving Ltd.

  Nov 2010 - Mar 2011

  Business Consultant

  Duration: 16 weeks; 15 November to 15 March 2011Provided consultancy services to improve profitability and efficiency through incorporated marketing with tactics and solved ongoing problems in the business. In addition, the national and international growth strategy was also suggested.

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  Vancouver Island University

  Jun 2011 - Aug 2011

  (Duration: 6 weeks) Organized an ongoing event in the department. Proposed different improvement ideas and developed FAQ document for new students with the cooperation and support of full TEAM. (Duration: 7 weeks) Prepared and delivered a motivational presentation for the students in the Pre-MBA program (Initiators); Provided guidance and advises about courses, Internships, and possible career options.

  • Team member of MBA Internship Coordinators (Volunteer Job)

    Jul 2011 - Aug 2011

  • Business Student Adviser (Volunteer Job)

    Jun 2011 - Aug 2011
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  Nordia Inc.

  Sept 2011 - Feb 2012

  Retention Agent CSR

  One of the largest vendor sites for Bell Canada providing services to Bell resident and business clients since 1999. Retention Representative • Recognized top performer; consistently achieved key performance targets and awarded with monthly incentives.

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  U Lounge (Hospitality and Entertainment Group)

  Mar 2012 - May 2012

  Temporary Customer Service Supervisor

  Managed liquor store along with Bar and developed skills such as quality control, inventory management, safe operations.

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  The Jim Pattison Auto Group

  Jun 2012 - Sept 2012

  Service Advisor Coordinator

  Skills mastered: Selling & Service, Interpersonal & CommunicationWestern Canadian Auto Group consisting of 40+ dealerships with an inventory of over 45,000 vehicles providing service throughout BC. Service and Sales Advisor• Primarily worked in a service retail environment to provide repair and parts services to clients. • Generated 10 to 20 leads for new sales, passed leads to Sales Team. Provided essential and quality advice in-order to maintain Volvo cars & Trucks using RO (Repair Orders) prepared by ADP software. Show less

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  Bell

  Sept 2014 - Jan 2021

   Handled management and executive-level escalations to minimize potential large-scale problems. Selected to lead a team of 10 Agents for direct fulfillment of a Hardware Sales Project during the 2020pandemic facilitated the work-from-home transition to address current policies that conflicted withrequired changes; successfully submitted a permanent solution proposal which resulted in a smooth virtualoffice transition while maintaining the sales target for the quarter. Maintained top key performance indicators KPI (Sales => Service => Retention) while minimizingadjustments to protect revenue; proposed full package deals to exceed upgrade monthly targets by over20% for 8 consecutive years and received multiple awards as a top performer.• Initiated a deep-diving analytical campaign during the Canada Post strike to identify shipment delays. Show less  Participated in Blueprint Designing Process and Programming Team with the responsibility to build over2000 different types of call flows using Visio and IBM Process Designer. Performed in-depth analysis to optimize existing processes and build proposals and presentations to setthe path for the implementation stages. Managed to complete stage 1 of the designing process before the scheduled deadline. Supported all Service Departments to ensure a high level of consistency and quality with blueprint design. Show less  Facilitated classroom and webinar training sessions for departmental continuous training initiatives andmanaged training for return-to-work employees, resulting in significantly improved performance. Developed a Strategic Alignment Report between the call center and Bell corporate stores to streamlinesales and aid in retaining current customers; increased consistency across departments. Collaborated with the Quality Assurance Team to develop and facilitate new corporate policies. Show less

  • Client Solution Manager& Escalation Help Desk Expert

    Oct 2012 - Jan 2021

  • Insight Analyst: Process Designer & Programmer (Blueprint Infinity Project)

    Apr 2016 - Jul 2017

  • Training Facilitator (Wireless Code of Conduct Cross-Training Project)

    Sept 2014 - Dec 2015
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  Gateway Casinos and Entertainment Limited

  Aug 2016 - Jun 2017

  Part time GSR
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  EXp Realty

  Jun 2021 - now

  https://jtsuman.exprealty.com/Realtor 4 ur NextStep in LIFEeXp Realty - Fraser Valley

  • Professional Realtor

    Apr 2021 - now

  • Real Estate Consultant (EXP reality)

    Jun 2021 - now
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  City of Abbotsford

  Sept 2022 - Nov 2024

  Spearheaded the automatic curbside collection project by coordinating cart distribution and environmental management operations. Accountable for City Resident’s point of contact, City Contractor relationship management, Quality Assurance, Contractor billing, and budgeting. Volunteered as Deputy Logistic Chief and Scheduler with Emergency Support Service (ESS) during the 2021 Abbotsford flood relief and as Election Officer during the Municipal Elections September 2022 Designed a continuous project timeline and created multiple new processes to implement the workflowto distribute 90,000 collection carts and 7000 cart exchanges for residents. Coordinated with internal and external stakeholders to launch and execute the successful project and led multiple operational policies and processes. Handled management escalations to eliminate potential large-scale problems toward the project andrecommended Solid waste bylaw amendments to keep the residents' satisfaction high. In charge of conciliation of InovaDel assent management database and Tempest City utility billingdatabase to keep 100% accuracy with automatic and manual updates on both platforms. Worked closely with the roads and sanitation supervisory team to keep the day-to-day tasks list anddevelop a weekly audit reporting process for the City Council. Established and implemented cart management policies to reduce solid waste contamination withextensive knowledge of the city’s solid waste bylaw, environmental impacts, and disposal operations. Continuous solid waste cart inventory management, costing, and order estimation for quarterly andyearly orders to meet the city’s residential needs for solid waste and environmental operations. Developed missed collection process using RFID tracking platform facilitated multiple training sessions for clerical staff, and provided continuous direction to the sanitation team to keep city residents content. Show less

  • Solid Waste Project Coordinator / Project Developer and Trainer

    Feb 2021 - Nov 2024

  • Election officer

    Sept 2022 - Oct 2022