
Vatsal Shah
Senior Customer Service Executive

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About me
Manager at IDBI Bank
Education

Nagindas Khandwala College
2010 - 2013Bachelor’s Degree Marketing/Marketing Management, General NAActivities and Societies: Conducted inter college Seminars, Festivals and several other events during my 3 years of College. Participated in several competitions of different colleges. Prepared research papers. Was awarded as the "Most Aspiring Student of Nagindas Khandwala College"

Nagindas Khandwala College
2008 - 2010High School Business/Commerce, General NAActivities and Societies: NA NA

Rustomjee International School
2000 - 2008NAActivities and Societies: I was an active member of a Troop called RSP i.e Road Safety Patrol.

Manipal Academy of Higher Education
2015 - 2016Masters in Banking and Finance Banking, Corporates, Treasury
Narsee Monjee Institute of Management Studies
2013 - 2015Master of Business Administration (M.B.A.) Business, Management, Marketing, and Related Support Services NAActivities and Societies: NA NA
Experience
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SERCO GLOBAL SERVICES (UK) LIMITED
Apr 2013 - Aug 2013Senior Customer Service ExecutiveMy responsibility was to assist the customers in the UK regarding the difficulties that they faced while using their debit cards for various transactions. Identifying whether the card details were compromised or were fraudulently used somewhere by someone, in such a case I had to block the card and reissue a new card to the customer.

HDFC Bank
May 2015 - Aug 2015Personal BankerMy role at HDFC Bank was of a Personal Banker for the customers. I had to bring business for the Branch in terms of Revenue and Number of Accounts sourced, at the same time resolve customer's queries and challenges faced by them with operating. Help them to do transactions using Net Banking and various sources of payments.

ICICI Bank
Apr 2016 - Sept 2019My duties and responsibilities at ICICI Bank are really vast and dynamic. I work for ICICI UK in Treasury Department. My basic job role is to check and validate the Forex, Money Market, Bond, TBill, Client deals booked by our dealers in the UK. We have to check for various parameters of the deals done by them, in case of any deviation, we need to inform the dealers. Second important part of my job is to make the settlements of the deals my making payments to the counterparties with whom we have booked the deals for the day, and various other responsibilities like following up with various counterparties and resolving issues during the day. Show less
Deputy Manager Grade 2
May 2018 - Sept 2019Deputy Manager
Apr 2016 - Jun 2019

Puma Energy
Sept 2019 - Dec 2020Treasury AnalystHandling Operational Activities like cash management and cash forecasting for regions like Malawi and Zambia in Africa.Systematic planning and execution of Investments with several banks in Malawi.Determining the forecasts for customer receipts and vendor payments on the basis of past trends as well as on the latest developments.Preparing weekly position reports for Malawi entity. Calculating the variance between Forecast amount vs the Actual amount by the end of the week.Preparing the debt balance report for the month for Malawi.Preparing the Forex Exposure Report for Malawi. Preparing the Cash Flow consolidation report for 21 entities representing the performance of the entity to the higher management on a weekly basis.Handled projects showcasing the half yearly performance of Malawi. Show less

Tecnimont
Dec 2020 - Mar 2021Officer - AccountsCash Flow Management, Cash Flow Forecasting related to projects undertaken by the company.Updating daily exchange rates on SAP.Validation of BG and LC.Consolidated reporting of the entire cash flow till the life of the project.Updating of Daily Bank Balances of the inflows and outflows for the previous day.

ICICI Bank
Apr 2021 - Mar 2022Deputy Manager - II
Axis Bank
Mar 2022 - Apr 2023Manager
IDBI Bank
Apr 2023 - nowTreasury Front Office Dealer
Licenses & Certifications
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Certified Treasury Professional (CTP)
Indian Institute of Banking & Finance (IIBF)Apr 2024
Depository Operations Certification Examination
SEBIMar 2015
Mutual Fund Distributors Certification Examination
SEBIMar 2015
Honors & Awards
- Awarded to Vatsal ShahMost Aspiring Student of the Year. Nagindas Khandwala College Feb 2013
Languages
- guGujarati
- hiHindi
- maMarathi
- enEnglish
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