Freddie Mendes

Experience

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  Bank of America

  Jul 2010 - Jun 2013

  Personal Banker

  • Established, retained and deepened relationships with banking center customers and potential customers to achieve team sales goals and provide quality customer service.• Resolved complex service issues or referring to appropriate associate to guarantee customer satisfaction and retention.• Provided proactive sales activities of basic products while referring more complex requests (e.g., complex small business accounts or mortgages) to an associate with more in-depth expertise.• Processed transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures. Show less

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  Brown University

  Jan 2012 - Jun 2012

  Athletic Compliance Intern

  • Reported to the Assistant Athletics Director for Compliance and assisted with various aspects of the athletic compliance program while maintaining the department’s policy and procedures manual, the compliance manual, the camps and clinics manual, and the Student-Athlete Handbook. • Responsibilities included assisting with rules education; assisting with monitoring efforts in the areas of recruiting activities, student-athlete employment, initial eligibility, playing season regulations, updating and maintaining compliance website, producing a monthly compliance newsletter, and general office functions/other duties as assigned.• Ensured that the University’s athletics programs were in compliance with NCAA rules and regulations governing recruiting, amateurism, awards and benefits, playing and practice seasons, and sports camps by developing and conducting NCCA rules education sessions for coaches, student- athletes.• Played a major role in coordinating the “3rd Annual Providence Plays” event for elementary and middle school students throughout the city of Providence, RI.My experience in recreation and leisure services as an athletic compliance intern also included coordinating athletic camps and events at Brown University under the Associate Athletic Director, Sarah Fraser. I was in charge of organizing athletic training camps for students and children aged 5-18 in Providence, RI community. Camp attendees interacted with athletes from Brown University’s 36 sports teams. This involved me putting together the itinerary and creating all media for advertising. I had complete design and distribution control over the flyers, tickets, and social media marketing. I also composed the activities during the event in order for the children to leave with the best experience possible. Show less

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  Nike

  Jul 2013 - Jun 2016

  Athlete

  • Coordinated and communicated the execution of consistent brand / visual presentation direction for Nike stores. • Served as a product knowledge resource for consumers, as well as, seek educational opportunities to develop advanced level or specialized knowledge about selling, Nike products and culture, sales and service techniques.• Assisted Leads, Senior Associates, and Managers in training entry level associates

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  Dreams from the East ®

  Jan 2015 - now

  Founder / CEO

  Dreams from the East ® is a creative collective filled with artists, entrepreneurs, and creatives who are sharing their stories and visions with the world through art.Founded in 2015, Dreams from the East is a full-service entertainment & clothing company. Specializing in marketing, creative production, and brand strategy. We aspire to motivate and spark the dreams of those with a clear vision of better living through art & design.

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  BMW Gallery

  Aug 2017 - Jan 2018

  Client Advisor

  • Responsible for generating sales of new vehicles to prospective purchasers, maximizing dealership profitability and maintaining an exceptional standard of customer care. • Taking customers through a thorough needs analysis, making suitable product recommendations while organizing test drives. • Generated leads for BMW Financial Services by accurately logging activities on the internal lead management system. • Delivered sold vehicles personally to ensure quality service and to generate referrals. • Conducted business development and networking activities to generate sales.Experience with:• BMW Infobahn Portfolio Management • vAuto Dealership Inventory Management• VinSolutions & Automotive Mastermind CRMI left BMW once I was recruited to Ferguson Enterprises by the waterworks department’s regional manager. Show less

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  Ferguson Enterprises

  Jan 2018 - Sept 2018

  Inside Sales Representative (Waterworks)

  • Developed and maintained relationships with an assigned customer base, including key accounts, insuring their satisfaction with our products and services always• Developed and maintained vendor relations• Monitored sales trends and product performance results• Continually enhanced sales skills and product knowledge to promote a professional image in the field• Work with other branch personnel to ensure great customer service from the order to the delivery and beyondMy employment lasted 9 months due to health issues where I had to take a medical leave of absence. Show less

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  Peloton Interactive

  Jan 2020 - Dec 2021

  Field Operations Supervisor
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  HarborOne Bank

  Aug 2022 - Apr 2023

  Relationship Banker

  • Identified and matched customers’ needs with appropriate HarborOne products and services by interviewing customers and providing suitable solutions. Referring to other business lines as needed.• Fully adopted and mastered new tools for customer relationship management and on-boarding including the guides and CRM.• Processed all transactions including teller processing as well as new account opening, loan origination and closings, general maintenance and cross-business referrals. • Processed all lending requests from application to closing efficiently and in accordance with all regulatory guidelines and HarborOne’s policies and procedures. • Maintained a thorough knowledge of HarborOne products, services, procedures, policies, and appropriate regulatory topics pertaining to job functions including but not limited to: Bank Secrecy Act, Privacy, Fair Lending, Reg E, deposit, transaction and loan accounts. Attend all required classes/training programs.• Participated in meetings, bank functions, and customer/community events as requested. Delivered strong community visibility while adhering to security guidelines and help ensure the safety and soundness of branch environment. Show less

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  Nike

  Apr 2023 - Mar 2024

  Operations Manager

  • Ensured accurate inventory management, product receiving, stockroom organization & replenishment. • Drove key performance indicator results by planning effectively and minimizing operational loss of a multi-million dollar store. • Overseen the hiring and onboarding process for new employees athlete services and consumer experience. Trained and developed team on weekly TrackApp Trainings, daily operational audits, and stockroom inventory management. • Partnered with Regional District Director and District Loss Prevention Manager to ensure compliance with expectations and provide store-specific insight. • Delivered a seamless consumer journey from greeting to checkout while educating consumers on Nike services, products, and technology.• Drove marketplace and community engagement aligned with Nike’s mission and purpose maintaining a clean, organized and safe work environment for all employees and consumers. - Consumer Experience & Insights - Membership Registration - Marketing & Social Outreach - Nike Community Ambassador Program - Training & Development Show less