Arlette Wiggins

Experience

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  MAC Cosmetics

  Mar 2014 - Feb 2021

  Retail Manager

  • Managed Human responsibilities that include recruiting, training, employee relations, payroll and HR benefits such as 401k, vacations, holiday pay, maternity leave and leave of absence.• scheduled and facilitated monthly and quarterly training for product knowledge from teams 6 to 45 employees. • Implemented daily operating procedures to drive and exceed business goals.• Responsible for managing merchandise and stock in order to keep up with client demand and revenue growth.• Directed product development efforts using industry-specific tools to increase sales and overall company productivity.• Managed day-to-day business operations, finance to ensure growth against last year numbers and to generate sales to continuously meeting YTD goals. • Allocated merit raises and promotions dependent on monthly performance and annual reviews. • Worked with various departments to ensure branding was expanding business revenue and strategies by managing calendar events to coordinate with goals and budget.• Completed bi-weekly payroll and coordinated record keeping.• Established and optimized schedule and event templates to assure coverage and repeat client demand in order to successfully drive business over budget and goal.• Hired and trained associates to develop a highly productive team with excellent product knowledge to ensure growth in their personal business goals and the company's. Show less

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  Pacific Dental Services

  Feb 2021 - Jul 2021

  Operations Manager

  • Managed patient’s medical history, treatment, billing, insurance, claims and appointment with QSI, CPS and EPIC.• Managed a multi provider practice (oral surgery, periodontics endodontics pediatrics and orthodontics) to assure to can give the patient the correct treatment for their needs.• Managed budget and revenue to ensure a profitable practice.• Managed and trained front desk, benefit coordinators, hygienist, dental assistant and doctors on Epic, CPS and QSI to make sure patients were diagnosed, charged and treated properly. • Worked hand in hand with Lead in order to make sure stock orders were completed correctly in order to keep the right amount of material on hand to run an efficient practice. • Worked hand in hand with doctors in order to make sure that we are providing the best treatment for patients dental and financial needs. Show less

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  Heartland Dental

  Jul 2021 - now

  Practice Manager

  • Managed audits, account receivable and payable, unsecured, and in house credit options to ensure a productive practice.• Responsible for providing one-on-one coaching and mentoring feedback sessions.• Conduct annual reviews for ten employees to include Dental Hygienist, Dental Assistants and front desk Business Assistants. • Responsible for the marketing promotions via social media platforms, in house events and public relations.• Primary point of contact for communication between doctor and team members, patients, HR, schedule, and insurance, and financial collection.• Respond to clinical and operational concerns that arise.• Manage patients accounts making sure insurance are paid correctly and timely on all open claims.• Manage office and corporate policy and protocol to maintain office efficiency.• Verify insurance eligibility and explanation of benefits to assure patients and doctors get the correct pay from treatment. • Make sure collections and production is consistently meeting goals to keep doctor and office profit sharing. Show less