Christopher Dias

Experience

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  Intelenet Global Services

  Feb 2005 - Dec 2005

  Process analyt

   Integral part of process mapping on Visio application and collation of standard operating procedures according to quality standardsProjects Handled Sangam, Citi Insurance, CitiLg, Eureka Forbes, ICICI, etc.

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  Intelenet Global Services (BMI Airlines)

  Feb 2005 - Dec 2005

  Sr. Customer Service

   Involved and managed online reservations Bookings amendment and Customer queries

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  Intelenet Global Services (Barclays Fraud)

  Mar 2006 - Dec 2010

  Roles & Responsibility • 100% quality check on all debit and Credit cases based on SOX Quality controls.• Conducting 10% Quality Check across Quality agents.• Compiling Weekly and monthly Reports and Analysis• Reporting Weekly Month-To-Date analysis to Clients• Implementation of quality initiatives• Cross training agents to reduce the error percentage, providing appropriate feedback and compiling Agent Development Plan for each agent to maintain consistency.• Investigation into Frauds committed on Credit/ Debit cards• Process mapping on Visio application and collation of standard operating procedures according to quality standards• Training conducted on Calculation of fraud refund Charges Show less

  • Quality Analyst

    May 2007 - Dec 2010

  • Sr. Customer Service

    Mar 2006 - May 2007
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  ICICI Bank

  Jan 2011 - Aug 2015

  Project Manager

  Roles & Responsibility • Managing a team of 23 Fraud Reviewers handling Cards monitoring.• Monitoring of Fraud Trends and implementation of mitigation measures• Standardizing of Workflow mechanism of Case reporting to Case Closure• Escalations to Higher Management depending on severity• Assist in Tracking of High Value Fraud Cases• Implementation of Standardized Fraud status reports on Weekly Basis• Regular Trainings on Latest Fraud pattern & detection strategies• Ensuring periodic update and maintenance of fraud Strategy manuals.• Act as a Liaison between Top Management & Investigation Team• Formulation & Execution of Fraud system Testing Program & Plan• Establishing Performance standards through • Balance Score cards incentivisation• Developing metrics to monitor data quality of Team Members ( Previous vs Current Month)2011-03- FRAUD PRODUCT –PROJECTS MANAGER2015-09 Roles & Responsibility • BRD Preparation & Change Request for Fraud Systems• UAT, Pre-Production & Production Testing on Fraud Monitoring Systems• Ownership of Setting up of Fraud Alerts on Transaction monitoring for Card , Internet Banking and Money Transfer products Show less

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  EY

  Sept 2015 - Mar 2017

  Senior Consultant

  Responsible for the successful installation and integration of Fraud Prevention software products for Banks Roles & Responsibility • Perform business analysis to support the deployment of fraud prevention analytical models and Software products• Lead/Perform data and quality analysis including data mapping reviews, data validation and remediation, alert validation and issue impact analysis• Communicate with clients to assess solution fit and identify product gaps• Respond to Business and Functional requirement requests• Provides functional leadership on implementation projects related to Fraud and loss prevention and performs detailed tasks at client sites.• Performs tasks which often include developing validation tests of data interfaces, and tailoring or configuring the software to meet customer requirements.• Responsible for advising and guiding customers in integrating software solutions with existing customer computer systems and, in selected engagements• Balancing multiple high-profile projects simultaneously• Understanding and communicating both business and functional objectives from multiple perspectives including client view, internal development view, and operational and support view Show less

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  RAKBANK

  Apr 2017 - Sept 2022

  Assistant Manager -Fraud Prevention and Detection Department - Assistant Manager -RAKBANK Dubai

   Core Tasks and Duties• To manage a Team of 10 Fraud analyst reviewing Retail / Business Loan applications (Retail / Corporate /Customer Profile & Transaction Monitoring via SAS Fraud Monitoring system.• To handle Fraud Prevention via investigations of Cases which are suspicious and require additional Checks to eliminate Fraudulent suspicions• To monitor Team performance and provide feedback as and when deemed necessary.• To interact with all level of stakeholders to ensure smooth working of the process• Critically examine business processes/systems, Credit Policies and Products to identify inefficiencies and suggest required controls, to mitigate risk and to stop possible malpractices.• Introducing new fraud monitoring rules, modifying existing rules. Till date have completed extensive rule creation and rule optimizations which has increase Bank fraud savings,• Propose Controls to IC and highlight risks to Operational Risk team.• To assist the Unit Head to prepare the fraud strategies, policies and procedures, motivating colleagues to take fraud seriously and tackle it proactively.• Fraud Risk Assessments and Fraud Awareness trainings Miscellaneous responsibilities• In charge of integration of Fraud system with Digital platform related initiatives and identification of important must have risk factors for screening of Customers with goal of mitigating risk and prevent fraud.• Responsible for managing antifraud risk framework at the organisation level.• Provide qarterly awareness mailers pan Bank awareness of new trends in relation to Fraud Risk events to senior management. Strong communication and client presentation skills to clearly communicate complex content in a simple manner duing case review. Technical /Project related Experience • Working knowledge of Retail Cards / Loans / Corporate Loans & Transactions related to Trade finance / WBG / BBG / FI. Team / Stakeholder Management• Show less

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  Al Hilal Official

  Sept 2022 - Nov 2024

  Senior Manager Fraud Risk Manager

  Core Tasks and Duties• Lead the implementation of the Enterprise Fraud system for prevention, detection• Drive the testing mechanisms in collaboration with internal IT teams to ensure a comprehensive testing strategy is followed. • To be updated with latest Fraud trends and proactively propose controls within process and Fraud prevention strategy. • Investigating suspected fraudulent cases, understanding new modus operandi, and updating the rules or creating new rules and thresholds regularly.• To conduct staff investigaton and to drive tighter controls and fraud awarenss as a result of a possible result post completion of the Investigation.• Review and Update FRM Process Policy and Business processes and controls to ensure alignment with Bank risk appetite • To lead activities of Fraud prevention and Central Bank regulatory reporting of Fraud risk management.Roles & Responsibility Fraud Prevention / Detection /Investigation – Digital Channels –Retail Application, Online Banking, Cards Channel• Periodic analysis of Customer transactions pattern, Credit card usage Pattern and Application processing to include / add to existing Fraud prevention controls. • Implement risk management strategies and controls to mitigate identified potential risks effectively and conduct Fraud risk assessments to identify gaps. Conduct Staff investigation procedure in whistle blower / irregular pattern of working of Bank product and process• Create analytical reports using SAS Enterprise / MS Excel to examine fraud transaction pattern create fraud-mitigating solutions and controls.• Develop Fraud learning materials to enhance the awareness and knowledge of Fraud among staff, and promote a culture of Fraud preparedness and readiness to handle such events.• Monthly / Quarterly / Annual Fraud reporting to Central Bank / Board / Internal Committees. • Preparation of a Bank Fraud Awareness Campaign Planner and Content across Emails, SMS, Banners, EDMs, and ATMs Show less

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  Dubai Islamic Bank

  Nov 2024 - now

  Fraud Risk Management