Dr. Jayashree Dey (PT)

Experience

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  Junior Physotherapist

  Jun 2011 - Jul 2011

  Internship

  Worked as intern in leprocy Centre Raipur, and Sakhu physiotherapy College Opd , and gait lab Mana Raipur for 1 month and 1 Month in Govt. Hospital Bhilai

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  Evercare Group

  Aug 2011 - Oct 2011

  Internship

  Completed internship 3 months from Care Hospital Nagpur in differnt department1.Obs & Gynaecology2. ICU3.Cardiology4.Orthopedics

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  Marengo CIMS Hospital

  Aug 2011 - Aug 2011

  Internship

  Worked as internee in CIMS Govt. Hospital Bilaspur in different Departments for 1 month

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  Kempegowda Institute Of Medical Sciences - Company

  Mar 2012 - Dec 2014

  Physiotherapist

  Positioned as Intern as an Junior Physiotherapist in Kempegowda Institute of Physiotherapy, Bangalore .Patient counselling to ensure better patient compliance for the different services.Provided home visit for physiotherapy services and managed care services

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  Glocal Healthcare

  Apr 2015 - Jul 2015

  Management Intern

  Responsibilities includes:- Handled customer relationship- Hospital Branding- Infrastructure Development of Rural Healthcare System.

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  Narayana Health

  Aug 2015 - Oct 2015

  Marketing Intern

  Responsibilities:- Marketing Research- Business Development- Branding- Handling Management Regarding Responsibilities- Internal Marketing

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  Narayana Health

  Apr 2016 - Aug 2019

  Senior Operations Executive

  I used to conduct end-to-end customer complaints resolution management and admission to discharge process. I ensured process quality compliance and addressing of environmental & occupational issues, also managed the daily activities.It was a part of my responsibility to carry out checks to ensure availability of sufficient health care staff to carry out administrative tasks efficiently. I coordinated with seniors and suppliers for administration and seamless interface with patients, attendants, internal & external customers. I coordinated with doctors for Estimation of BMT, chemo Medicine. amaintaining data for Chemo medicine, blood and bone marrow treatment, Day care, and IPD patients.In my Day to Day activities I used to take of patients and customer satisfaction and support. Hassle free Discharge process and Admission Process. Problem solving for any queries raised by the customer. Taken care of OPD, IPD, Emergency unit , ICU and BMTU as Manager on Duty. Collecting the Feedback of the patient maintaining data for Feedback and the daily report of the Ward and the Discharge . Maintaining data for Foot fall of the patient in OPD and Day Care and the maintaing the Data for Chemo Medicine and the blood transfusion of the patient and Coordinating with particular department for Hasel free working of Day care and Coordinating with TPA for resolving any queries raised by TPA for insurance approval. Show less

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  MEDGENOME

  Aug 2019 - Apr 2022

  Senior Customer Support Executive

  My responsibility, here, is to conduct accurate and prompt data entry of patient information, specimen identification and labeling, and associated paperwork. This includes performing due diligence while recording customer details, health problems, and coordinated with field representative.I am a key member of the Customer Service Centre and I document all customer interactions in database. I resolve queries on test menu requirements and test results, testing requirements, and add-on testing and referring to laboratory. It is my job to manage field representatives and sales-service teams, the activity on Registration, Docketing and order booking for samples.I worked during COVID time by updating ICMR patient result and creating SRF ID. I coordinate with Field executive and Lab Managers for sample handing over or issues regarding prenatal, IHC blocks, Maternal Screening samples etc. Show less

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  MEDGENOME

  Jul 2022 - now

  Senior Executive

  My responsibility, here, is to conduct accurate and prompt data entry of patient information, specimen identification and labeling, and associated paperwork. This includes performing due diligence while recording customer details, health problems, and coordinated with starke holders.I am a key member of the Customer Service Centre and I document all customer interactions in database. I resolve queries on test menu requirements and test results, testing requirements, and add-on testing and referring to laboratory. It is my job to coordinate with stake holders in field, and internal lab or technical associate to resolve the queries arising due to sample so that the order can be processed and results will be released as soon as possible.I have knowledge of Report dispatching to the concern clinician and patient .Also here we need to interact with the customer send by the hospital for different test required for that patient and accordingly sample will be collected and processed.I have a knowledge of process and order requirements for the test of Maternal Markers, Non Invasive test, PGS, oncology test , flowcytometry, karyotyping test and HLA, NGS testing. We also deal with the stake holders and project department for all projects sample like AstraZeneca, etc to arrange the pickup of the sample and also we will co-ordinate for all international sample with the team for any queries for processing the samples Show less