
Caryl Eiseler
Vice President of Process Excellence

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About me
Operations Manager, Contingency Response Center
Education

Purdue University
-M.S Industrial & Management Systems Engineering
Arizona State University
-BS Industrial Engineering
Experience

Six Sigma Qualtec
Jan 1997 - Dec 1998Vice President of Process ExcellenceInternational quality management consulting firm.Oversaw all strategy and operations of company’s process management practice, serving as a thought leader in evolving quality management approaches and creating assessments and proposals for new business development efforts. Directed deployed consulting teams to design, develop, and deliver client-focused training and improvement initiatives.• Raised practice revenue 42% in just 12 months.• Eliminated $117K in scrap costs in the 1st year and enhanced process yields 31% by identifying key sources of product size variation for a major pharmaceutical manufacturer.• Deployed 3 new consulting service offerings including one of the industry’s 1st Six Sigma Master Black Belt training curricula and a customized “balanced scorecard” program. Show less

Implementation Services
Jan 1998 - Dec 2004Senior Manufacturing ConsultantInternational operations and implementation services consultancy.Assessed client businesses to identify opportunities for operational improvements and designed comprehensive project implementation plans to achieve performance goals. Consulted directly with client executive leadership to prioritize and select improvement programs in line with big-picture company objectives and attained consensus and buy-in among employees at all organizational levels for chosen change management initiatives. Led client organizations through project implementation efforts, coaching and training staff, facilitating Kaizen rapid improvement events, and continually evaluating and quantifying improvement results through key process, performance, and financial indicators.• Enabled more than $1M in cost savings in just 6 months by planning and facilitating the implementation of a lean management systems program for a large aerospace manufacturer client.• Slashed labor hours 69%/unit within 6 months, bringing defense contractor’s product delivery timeline back within contract compliance and generating savings of more than $2M, with an accelerated lean deployment technique.• Cut process time nearly 50% while increasing customer support and order entry capacity and maintaining compliance with complex export laws by employing value stream mapping on the export services arm of an aerospace and commercial products manufacturer.• Reduced production start times 76% and increased capacity to eliminate outsourcing during peak volume cycles by redesigning the product introduction process and instituting flexible work cells for a Fortune 100 uniform rental, manufacture, and services company.• Presented at 2 major industry conferences one of the 1st vertically integrated processes for combining Lean and Six Sigma improvement strategies.• Designed and implemented a Lean Six Sigma continuous improvement deployment strategy for a Fortune 100 manufacturing company still in use today. Show less

Stirling Energy Systems
Oct 2008 - Jun 2009Manufacturing Manager, Solar Power ConversionResponsible for plant design, staffing, process definition, process documentation and overall day-to-day management of the manufacture of a 25kW prototype stirling engine. • Achieved prototype product delivery for initial site installation within project plan goals. Reduced process times by 50% over the course of the build and designed processes to adhere to projected demand for subsequent builds.• Executed lean strategies to continually enhance process and takt times, quality, cost and safety in the manufacturing environment. Utilize and adhere to TS16949, APQP, and ISO practices. • Secondary prototype build (3Q09) responsibility to include supply chain partner selection, facilities layout, staffing, product testing, and the achievement significant cost-reduction targets to support rapidly expanding international market demand and demonstrate plant capability. Show less

Amazon.com
Jan 2009 - Jan 2011Operations Manager II
Power-One
Sept 2011 - Jun 2012Manufacturing Manager/Site Lean Champion
Honeywell Aerospace
Sept 2012 - Nov 2013Principal Quality EngineerRapidly resolve customer failures (BGA/ATR) for major customers in avionics systems using various RCCA tools within the Honeywell Operating System. Drive operational and engineering improvement to reduce overall DPPM and improve customer system reliability, OTD, and repair turn around time via synergistic customer-supplier approach. Coach and mentor team members and support overall customer quality performance improvement planning and implementation.

Insitu, Inc.
May 2014 - Jul 2015Quality Project ManagerInternal special projects manager for UAV quality. Executed gap analysis for functional test electronic assemblies for UAV program. Active team member in corporate quality and operational improvement initiative that identified and prioritized sources of defects and COPQ and implemented countermeasures to reduce or eliminate recurrence. Embedded with key supplier to collaboratively identify key areas to improve product quality and reliability.
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Northwest UAV (NWUAV)
Aug 2015 - May 2017Sr. CI Engineer/Project ManagerInternal special projects manager for UAV engine manufacturing operations excellence.Responsible for planning and implementing manufacturing process improvements on factory floor and supporting value streams.Created company A3 plans and initial metrics dashboard. Initiated lean training, FOD control and visual management practices in quality and manufacturing. Customer quality interface and escape resolution/prevention.

Meggitt Polymers and Composites
May 2017 - Mar 2019Director, Continuous Improvement & Site Quality LeaderPlan, lead and implement continuous improvement projects within the construct of the Meggitt Production System (MPS). Participate in the site senior leadership council strategy and planning for short and long-term business performance improvement. Implemented significant productivity improvements through the application of lean and six sigma tools. Proposed, designed and implemented a centralized finished goods warehouse. Additionally, site quality leader responsible for adherence the Meggitt Global Quality Management System, RCA, FMEA, AS9100 audits and recertification. Primary customer interface for continuous improvement, productivity, efficiency, and quality issues. Show less

Amazon Logistics
Jun 2020 - Apr 2024Delivery Station Operations ManagerCurrently responsible for delivery excellence over the road (OTR), including on time delivery, on time dispatch, delivery accuracy and safety for a 125,000 square foot AMZL facility. Previously responsible for under the roof (UTR) receiving, sortation and staging for delivery operations. Our facility has been recognized in the top 10 performers in multiple key metrics across the AMZL network and was named a Peak Champion for delivery success and volume in 2020. We currently deliver over 50K smiles every day to our customers. Show less

Amazon
Apr 2023 - nowOperations Manager, Contingency Response CenterResponsible for large scale event overwatch for North Amercia for Last Mile operations and delivery. Monitoring and intervention for events such as severe weather, protests or unrest, police activity,and local disasters. The Contingency Response Center (CRC) is responsible for providing weather forecasts, sending proactive and reactive safety communications, and providing real-time support to all Last Mile sites, delivery service partners and delivery drivers.
Licenses & Certifications

Lean Master

Six Sigma Master Black Belt
Volunteer Experience
Puppy Raiser
Issued by Guide Dogs for the Blind
Associated with Caryl Eiseler
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