Caitlin Creed

Experience

• 

  Gear Cleaning Solutions

  Nov 2010 - Jul 2013

  Public Relations & Rental Coordinator

  Main job duties included running and operating all aspects of the joint LLC Company of GCS, Rental gear and Accessories. Acquiring new contracts with customers, servicing these contracts, providing customer service and routine visits to customers ensuring their satisfaction as well as fixing any issues they may have. Input invoices into QuickBooks, kept records of payments and also sent out invoices. Handled all accessory orders over the phone and through website, which I maintained. I was also the face of the company. I scheduled, traveled and set up company booths at various conferences for the Fire Industry across the country and spoke with customers and other businesses maintaining company pride, integrity and most of all customer relations. Show less

• 

  CoServ

  Jul 2012 - now

  Work to help support the Customer Operations team, which includes five sub-departments, in all aspects of their daily duties from scorecards, budgets, variance reports, report maintenance/creation using a variety of platforms, employee event coordination, and supply upkeep Worked within custom CRM software to generate service orders and update customer accounts accordingly. Created and maintained department reports which were used for performance metrics as well as score carding. Assisted field technicians over the phone with various issues as well as Customer Care Specialists with questions. Processed incoming customer payments through walk-ins and other formats, researched payments when proper allocation could not be delineated; as well as assisted other departments with payment questions. Eventually went on to train all new incoming cashiers.

  • Director of Marketing & Communications

    Nov 2023 - now

  • Manager of Marketing & Communications

    Dec 2021 - Dec 2023

  • Customer Analytics Specialist

    Mar 2020 - Dec 2021

  • Marketing Coordinator

    Dec 2018 - Mar 2020

  • eCommerce Analytics Specialist

    Mar 2018 - Dec 2018

  • Customer Operations Admin Assistant

    Oct 2016 - Mar 2018

  • Collections Representative

    Jul 2015 - Oct 2016

  • Customer Service Cashier

    Jul 2012 - Aug 2015