Rita Reis

Experience

• 

  Entrecopos (Garcia & Martins, Lda.)

  Oct 2004 - Aug 2013

  Manager Assistant and Public Relations

  • Food & Beverage management• Staff’s training and supervision• Internal procedures implementation and follow-up • Back office database maintenance• HACCP /HST implementation and oversight• Planning, budgeting and management of events

• 

  Bodaclick.com

  Jun 2012 - Sept 2012

  Marketing Assistant – Curricular Internship

  • Quality control actions • Contracts negotiation• Back office site managementFinal grade: 17 (scale 0/20)

• 

  CityMover, Lda.

  Feb 2013 - Jul 2013

  Marketing Assistant – Curricular Internship

  • Budgeting• Multiple entities coordination• Business marketing analysis and action proposals• Monitoring warehousing and logistic procedures• Follow-up and customer satisfaction management• Quality control responsibilities• Knowledge of the entire certification process ERS 3006-I - cityMover road freight transport emitted by APCERFinal grade: 18 (scale 0/20)

• 

  INCM Imprensa Nacional - Casa da Moeda

  Dec 2013 - Sept 2014

  Productions Assistant

  • Coordinated monthly exhibitions for the Portuguese Mint and National Press • Created numismatic presentations and editorial plans • Liased with Head of Marketing to strategize and implement new brand awareness campaigns

• 

  PremiValor Consulting

  Sept 2014 - Aug 2015

  Productions Assistant

  • Managed content on digital platforms and publications • Analyzed metrics of campaigns and implemented improvements for optimization • Provided consultation to clients to strategize and develop company’s brand identity

• 

  Inditex

  Oct 2015 - Jul 2016

  Sales Assistant - Pull & Bear

  • Coordinated with General Manager and Visual Merchandisers on optimization of store layout dependent on best-selling items to achieve sales target • Managed inventory levels of merchandise in Men´s Department to ensure monthly sales target was achieved • Resolved customer enquiries, maintained visual standards, ensured fulfillment of inventory on the sales floor

• 

  UNOde50

  Aug 2016 - Mar 2018

  Assistant Manager

  • Managed daily inventory and coordination of merchandise to achieve weekly sales target • Created daily reporting to Area Sales Manager - revenue, KPIs, and inventory levels • Ensured highest level of customer service through excellent store experience

• 

  Informa Markets

  Apr 2018 - now

  •Provides leadership and performance management to the CS Pharma team, and all the tasks associated to this •Main point of contact for key internal stakeholders and presenting customer data when required, as well working together to escalate issues and find solutions •Oversee maintenance, SL’s, quality and updating on our CRM systems i.e. Salesforce and on other internal systems such as registration and OEM platforms; Responsible for proactive outbound communication •Plan and deliver onsite Customer Service Support during live event lifecycles Show less • Manage team reactive inbound inquiry response and quality. Monitor and work with the team to deliver the service level required to provide the customer with the best experience, by analyzing metrics• Coordination between multiple departments making sure everyone is aligned and to find solutions to exhibitor’s and visitor’s issues• Implementation, management and testing of digital event platforms• Department escalation point for internal and external customers providing effective solutions• Manage Exhibitors company profiles on the online directories and other internal platforms such as ESOP and Salesforce • Provide feedback/ suggestions to the different departments about the FAQ’s regarding the different events• Support and coordinate customers onsite at shows, by managing the service desk and being the main point of contact at the show Show less • Department lead for Pharma Digital Events - management & implementation of proactive communication plan (email and voice) for the exhibitor’s engagement; manage team reactive inbound inquiry response and quality; department escalation point for internal and external customers; trouble shooting and resolving customer journey pain points; work collaboratively with multiple departments to collect materials from exhibitors, key accounts and sponsors packages; post show reports delivery• Super user of DOCU and digital event platforms • Manage and action on reports regarding exhibitor profiles and registration - proficiency with Excel.• Coordination between multiple events making sure exhibitors receive the needed support and updated information Show less

  • Senior Customer Service Team Leader

    Apr 2024 - now

  • Customer Service Events Team Leader

    Mar 2022 - Sept 2024

  • Senior Customer Service Representative

    Mar 2020 - Feb 2022

  • Customer Service Events Executive

    Apr 2018 - Mar 2020