Denise Collins

Experience

• 

  Arrow Electronics

  Apr 2014 - Apr 2024

  Supports the sales team through direct customer contact, and acts as a liaison to ensure the smooth order and delivery process. Responsible for ongoing Customer Service/Sales support to both internal and external clients, through activities such as order setups, entry and maintenance, follow-up, and management of customer contracts. Scheduling and expediting work orders. Interface with manufacturing and suppliers to request basic delivery information. Review and take action on backlogs Assist with the overall customer service and account management/strategy by partnering with Sales/Marketing Rep to troubleshoot customer concerns, acting upon a variety of branch level reports, and working on other assignments as needed. Investigates exceptions, interfaces with the customer, and makes recommendations to the Sales team on internal Arrow processes. Acts as a liaison to ensure the smooth order and delivery process Show less • Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.• Processes quotes for specified customers and works with centralized Product Management team for quote and debit information.• Through extensive supplier knowledge, may work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems.• Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc. • Implements account strategy in conjunction with FSR’s and maintains influential relationships with local and global suppliers. • Handles complex discrepancies, interfaces with customers, and recommends solutions and/or actions plans Show less

  • Customer Service Specialist

    Apr 2013 - Apr 2024

  • Contract Sales Specialist

    Apr 2014 - Mar 2017
• 

  IHS Markit

  Mar 2017 - Apr 2024

  • Inside Sales Representative

    Mar 2018 - Apr 2024

  • Account receivable specialist

    Mar 2017 - Apr 2024
• 

  Accuris

  May 2023 - Apr 2024

  Inside Sales Representative
• 

  Canacre

  Apr 2024 - now

  Administrative Assistant