Mauro Ballatore

Experience

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  ACG Asset Management SA

  Feb 2002 - Nov 2004

  • Recruitment and retention of customers. • Risk analysis and changes in financial assets. • Account Operator. Projected investment contributions. • Quotations, change dollars / pesos / bonds, purchase money, dolar future (INDOL). • Cash Management.

  • Risk and Investment Analyst

    Apr 2003 - Nov 2004

  • Trader

    Feb 2002 - Mar 2003
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  IBM

  Dec 2004 - Jul 2007

  Project Manager

  • Project planning, monitoring progress and report generation. • Statistical reporting and analysis of results. • Plan for PMI Certification.• Project evaluation and Claim control. • Generation of process. • Analysis of proposals, monitoring and supervision in assembling them.• Project Analysis, profitability and maximizing profits. • Management of cost transfers, generation of requests and purchase orders. • Analysis of contracts and opportunities.

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  Thomson Reuters

  Aug 2007 - Dec 2018

  • Manages, retains and grows revenue, responsible for sales and accountable for service performance.• Responsible for enterprise relationship between Refinitiv and account.• Develops strong, high level, contact network within accounts.• Drives execution of company strategy on the account level. Identifies new opportunities, lead sales of Enterprise and desktop solutions.• Prioritizes and directs resources in the account team. Is responsible for forecasting, keeping management engaged with accounts in a timely fashion, analyses impact from intelligence on competitor activity.• Responsible for net sales and revenue quota achievement, local and/or global account plan.• Responsible for driving overall customer satisfaction Show less • Client retention and generate sales leads/opportunities. Work very close to Account Manager, CSBD & TAM developing client strategy.• Accountable for FGA Accounts in Argentina and Uruguay. Training to customers in the financial market, face to face and remotely across the region.• Responsible for training at: Rofex, Graduate of finance at Universidad Católica Argentina (UCA), Universidad Torcuato Di Tella, UCEMA and ORT University (Uruguay).• Training to customers in the financial market, face to face and remotely across the region. In charge of FGA Accounts in Argentina and Uruguay. Local bond calculators development (Fixed Income). • Mentoring workshops at: Bolsa de Comercio de Rosario, Rofex, Graduate of finance at Universidad Católica Argentina (UCA), UCEMA and ORT University (Uruguay). • Customer loyalty and generate sales leads/opportunities.• Face to face training to customers in the financial market. • In charge of customers in Argentina. • Local bond calculators development (Fixed Income). Show less

  • Account Manager, Large and Strategic Accounts

    Mar 2012 - Dec 2018

  • Client Specialist

    Aug 2007 - Feb 2012
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  Vocalcom

  Nov 2019 - now

  Business Development Manager - Southern Cone

  Vocalcom’s multi-award winning cloud-based contact center solution and inside sales platform help businesses to drive a more effective sales team, and manage multichannel customer interactions as one single conversation. With a strong track record of innovation and a never-ending desire to be the first, Vocalcom powers more than 1 billion of the world’s best customer experiences while delivering transformative business results. The easy-to-use interface offers robust functionality with advanced omnichannel features, comprehensive reporting and seamless integrations with 20+ business tools to empower sales and service teams to have personalized, real-time conversations with customers and turn each customer interaction into a positive business outcome. It provides full visibility and valuable context in the customer journey across all channels and creates effortless customer experiences while providing agents with a single omnichannel desktop. Vocalcom is trusted by more than 3,700 customers to orchestrate over 10 billion customer interactions per year in the cloud and on premises with the lowest cost and effort. Spanning 128 countries and five continents, Vocalcom's customers include Webhelp, Cardif Insurance, Thalys, Kabel Deutschland, VINCI, Disney, ITV, SFR Numéricable, AB InBev, Air Methods, GazProm, Orange, Australian Credit and Finance, and Kia Motors. Vocalcom was founded on the principle of 'beautifully simple'​ design, providing advanced customer contact solutions that are easy for agents and customers to use - making omnichannel customer interactions management much easier. What makes Vocalcom customer contact technology stand out is that in addition to advanced customer contact features, it gives you flexibility and boundless customization. Vocalcom makes it possible without hardware, or coding. Loved by 550,000+ users, Vocalcom 's cloud technology is easy to buy, implement, and use. Show less