Lisa Hayman

Experience

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  UnitedHealth Group

  Oct 2007 - Feb 2020

  Led Provider Advocate Team that supported UnitedHealthcare National providers representing 484+ hospitals. Successfully managed performance by setting team direction, performance results and guidance to members of team. Built and sustained effective relationships with National providers by collaborating to gain understanding of provider's business goals and strategies. Select Accomplishments *Worked effectively to nurture productive relationships between operational business partners and customer to improve service and customer experience. *Co-partnering with Cisco IT and customer to develop a tool that improved operational experience and engagement with customer by allowing for real-time interaction, expedited issue resolution and operational efficiency. *Identified innovative ways to improve operational and financial performance for National hospital system. Accounts Receivable decrease of 11% and Disputed Accounts Receivable decrease of 32%. Show less Project Management responsibilities for high risk service recoveries. Mitigate risk of provider termination, contract disruption, provider dissatisfaction by driving resolution of large volume, complex and diverse service issues. Maintained project oversight of cross-functional Service Recovery Project Team. Developed and implemented comprehensive action plan with clear deliverables, owners and expected outcomes. Accomplishments:*Drove the execution of the Service Recovery Project Plan Goals. Provider termination avoidance, operational efficiency and improvements*Contributed to the improvement of provider satisfaction results from 25% to 80% within a six month timeframe.*Created and organized training tools and resources to enhance National provider's ability to successfully navigate within Unitedhealthcare. Show less Managed complex acquisition integration projects for Network Operations. Ensured Network Operations were appropriately integrated and/or migrated to the work of acquired companies. Accomplishments*Effectively coordinated and led meetings with cross-functional operational teams. * Successful execution of Project Plan implementation task to achieve desired outcomes.* Maintained effective written and verbal communication with cross-functional business constituencies. *Tracked and reported on project status including identification and management of critical path activities Show less

  • Associate Director Provider Relations

    Mar 2013 - Feb 2020

  • Senior Provider Relations Consultant/Project Manager

    Oct 2008 - Mar 2013

  • Enterprise Integration Service Project Manager

    Oct 2007 - Oct 2008
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  Elevance Health

  Feb 2021 - May 2024

  Account Service Manager