Mohammed H. Rehman CIPP, CIPM

Experience

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  Warid Telecom

  May 2005 - May 2008

  Quality Assurance Supervisor

   Developed processes / Standard Operating Procedures for Customer Services division in coordination with all Head of Departments. Evaluated the CSR’s Progress for quality assurance on daily basis and made sure to providing feedback. Developed monthly Quality & performance reports with recommendations to increase employees output. Created training modules for Operations Supervisors and for CSRs on motivation, team building, customer handling, value added phrases and intra departmental working procedures. Managed day-to-day operational activities & ensured objectives are achieved with enhanced service levels. Maintained the WOW (World of Warid) intranet web page with the latest updates and different links for the supervisors to use by different departments for efficient customer handling. Worked on customer disputes and made CSRs available to solve major issues through DRD (Dispute resolution desk). Show less

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  Jebrel Trading & Electric Co

  Jul 2008 - Jun 2011

  Procurement Officer

   Managed overall direction, coordination, and evaluation of procurement for the company. Overseen a team of buyers to ensure each PR is dealt as per needs and PO is issued within the KPIs. Performed all procurement activities including pre-qualification, negotiation and preparation of contracts. Identified cost reduction opportunities to achieve financial goals. Developed key relationships with business stakeholders and strategic supply partners to improve business. Analyzed market and delivery trends to develop procurement technologies that support those trends. Provided periodic reporting for management on purchasing, controls and processes. Show less

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  Veolia

  Jun 2011 - Dec 2015

  Project Coordinator

  Worked in an Oracle’s JD Edwards EnterpriseOne ERP environment that is specially and specifically customized for our company named as LATIS.Handled operations, clients and carried out the core project activities as below: Dealt with the project managers to plan and conduct procurement activities based on BOQ with maximum cost savings & project profitability. Identified the required material & equipment needed for the projects & selected the appropriate suppliers. Reviewed the project requisitions and Purchase orders to compare to our requirements and specifications. Kept track of the projects and advised treasury for releasing the invoices as per status & payment terms. Communicated clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Reviewed customers’ complaints and made sure for the resolution of the issue by Maintenance team. Approved & released suppliers’ payment according to the project progress & payment terms. Created and maintained the vendor master data based on type of material that is essential to optimizing operational results. Tracked project changes and produced updated site based schedule as agreed with engineering. Show less

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  Kafou Technical Services Co. Ltd.

  Jan 2016 - Jul 2018

  Sr. Procurement Officer

  Set up of Procurement Division that involves all the processes from procure to pay to handle all Procurement of almost 100 million on annual basis. Mainly includes:  Gas turbines Generators Water treatment

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  Takween Advanced Industries

  Aug 2018 - Sept 2021

  Sr. Procurement Officer

  Worked in an SAP environment where handling Raw Materials, Packaging Materials, foreign technical procurement & CAPEX Projects of the main three plants (Al Sharq Plastic) of the group which has a turnover of 180 – 200 million on annual basis. It involves the complete process from Procure to pay for all kinds of technical requirements from countries around Europe, Asia & the Middle East.

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  شركة نجم لخدمات التأمين

  Sept 2021 - Jan 2022

  Sr. Procurement Analyst
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  United Special Technical Services (USTS)

  Jan 2022 - now

  Procurement Supervisor

  Responsible for the complete Procurement & Logistics of the company mainly for the projects from the start till commissioning. That includes the Raw materials, Equipment, and service contracts as per the company policies and procedures to obtain the most cost-effective and quality products for the projects, having a turnover of 200 million annually.