Maradona Branson

Experience

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  Maruti Suzuki India Limited

  Apr 2004 - Aug 2005

  Sernior Enginner

  Optimal Refurbishment for Low warranty cost and better profitabilityWarranty Certification of Used carsIncrease the Exchange Percentage aiding in Sale of New carsPlanning & Conducting Events and Advertisements for Sales and Exchange

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  Hyundai Motor India Ltd.

  Aug 2005 - Nov 2006

  Asst Manager Bussiness Development

  Impementation of Used Car Bussiness in HMILDevelopment of Processes and Literature for the Used Car BusinessOptimal Refurbishment for Low warranty cost and better profitabilityWarranty Certification of Used carsIncrease the Exchange Percentage aiding in Sale of New carsPlanning & Conducting Events and Advertisements for Sales and Exchange

• 

  Tata Motors

  Dec 2006 - Jul 2011

  Manager Cusotmer Support

  Cusotmer Satisfaction Index, Analysis and Implementation of Growth PlanCusotmer Complaint ManagementService Market Potential Analysis, Opening Authorized Service CentresAMC, Extended Warranty and Value Added Services MarketingDealer ProfitabilityAuditing

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  Ashok Leyland

  Aug 2011 - now

  NEW PRODUCT QUALITY. Identifying and Analysing of Critical to Safety Issues and Coordinate With Product Development, Supplier Quality and Manufacturing to Ensure issue closure before SOP. Technical Support, Risk Assessment, Implementation of Online platform for Field Technical concerns, Coordination for remote diagnosis of critical concerns. International Service Support. Special Assignment: Service Quality improvement Lanka AshokLeyland Srilanka Bussiness DevelopmentTechnical Knowledge: Engines, Common Rail Direct Injection & Transmission, Diagnostic AnalysisTechnical Support & TrainingHandling Dealer NetworkNetwork Expansion and PlanningTraining Dealer on Standars Operating Procedures & Auditing SOPDealer DevelopmentCusotmer Satisfaction and Complaints Management

  • Lead New Product Quality

    Jun 2018 - now

  • Technical Service Coordinator

    Apr 2016 - Jun 2018

  • Area Manager

    Aug 2011 - Apr 2016