Juan Santos

Experience

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  Giant Food

  Sept 2010 - Nov 2011

  Cashier

  Courtesy Clerk:Attends to the needs of the customers Cashier: Processes the purchases of customers; extends assistance to customers as needed Grocery bagger:Packs groceries for customers; stocks grocery merchandise; extends assistance to customers as needed

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  George C. Marshall High School

  Sept 2011 - Jun 2012

  Student Technology Assistant

  Student Technology Assistant, Technology Department: In-charge of basic networking problems, printer maintenance and computer problems (hardware and software) Assists faculty in understanding software operations by utilizing layman language Assists in the deployment of TestNav, testing software for Virginia Standards of Learning

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  AMC Theatres

  Feb 2012 - Nov 2013

  Film Crew

  Date worked: February 2012 - June 2012; June 2013 - November 2013Usher:Led team in cleaning theaters of different sizes and assisting customersConcession staff:Assisted customers in choosing food items for purchase; organizes food for customers; in-charge of the cash registerBack bar staff:Prepares food to minimize customer wait-time; handles food with care; knowledge of using popper, fryer, and microwave oven and hotdog rollers

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  International Programs Office - University of California, Davis

  Jul 2012 - May 2013

  Undergraduate Assistant

  e-Afghan Agriculture Project: Helped create crop yield maps for e-Afghan Ag Formatted video and photographs Researched apiary to find out which type of bee would be best in the Afghan environment Mobile Agriculture:Researched benefits and implementation of Information and Communication Technology (ICT) in third world countries Assisted in writing “Rapid Appraisal of the ICT for Agricultural Extension Landscape in Ethiopia” e-Learning Researched and tested different e-learning tools to create learning modules for Chinese apple farmers • Worked with Articulate software to create learning modules Show less

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  Gap Inc./ Banana Republic

  Aug 2013 - Feb 2016

  Customer Experience Lead:Drives business results, ambassador for the store and brand, inspires team and ensures compliance Sales Support:Organized clothes according to size and folding standards Sales Associate:Assisted customers by suggesting a variety of clothing that would meet their needsCashier:Handled cash register and ensured that customers were satisfied with their shopping experience Stock:Responsible that all clothing items and sizes are available on the store floor; assisted associates with clothing availability checks

  • Customer Experience Leader

    May 2015 - Feb 2016

  • Brand Ambassador

    Aug 2013 - May 2015
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  Software Information Resource Corp (SIRC)

  Mar 2016 - Jun 2016

  Human Resources Support

  Human Resources Support:Assisted Human Resources Manager with resume formatting, job description formatting, and interviews for federal positionsTechnical Recruiter:Assisted in staff augmentation for federal offices; recruited for positions like Senior Helpdesk Tier 1 and 2, Program Manager, Business Process Analyst, Network Engineer, Data Architects, etc.Webmaster:Created all pages within www.sirc.net using Moto CMS 3 website builderTechnical Support:Provided tier 1 and tier 2 assistance to colleagues; password resets, account creation, upgraded video cards, and set up workstations Show less

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  SoftLayer, an IBM Company

  Aug 2016 - Nov 2016

  Data Center Technician Tier 1

  Data Center Technician, Tier 1:Responsible for building servers according to customer specifications, monitoring servers to ensure everything is working properly, assisting in the shipment of servers and making sure they are built to proper specification

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  Amazon Web Services

  Dec 2016 - Mar 2017

  Rack Decom Tech

  Responsible for decommissioning servers. Carefully removing storage media (SATA HDD’s and SSD’s) from servers and ensuring that they are stored in the correct bins. Destruction of HDD’s with the use of degaussers and destroyers. Wiping Cisco and Broadcom switches. Ability to navigate programs designed to make sure that hard drives are ran through each necessary processes

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  Superdry

  Oct 2017 - Oct 2019

  Head of Store for Superdry Retail in Arlington, Virginia. Developing management team to take ownership of their respective departments while being knowledgeable of other departments. Head of Store for Superdry Outlets in Clarksburg, Maryland. Reviewed stock covers and levels to request the right products our customers are looking for. Developed management team to prepare them for their next roles by setting goals and expectations. Developed associates through hands-on training and performance reviews. Responsible for back-of-house and operations for Tyson's Corner Superdry. Assisted in full-cycle recruiting as well as development. Created a welcoming atmosphere for customers with friendly, personalized service and knowledge of the brand and products.

  • Store Manager

    Apr 2019 - Oct 2019

  • Assistant Manager

    Mar 2019 - Apr 2019

  • Assistant Store Manager

    Oct 2018 - Mar 2019

  • Supervisor

    Jan 2018 - Oct 2018

  • Sales Associate

    Oct 2017 - Jan 2018
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  Hub Group Final Mile

  Oct 2019 - now

  Achieved client and company KPI targets through trainings and daily metric updates to network partners.Mentored team members to show full ownership of area of responsibility as well as root-cause analysis and problem-solving.Created several Looker reports to assist in streamlining new process shared with the rest of the department. Responsible for managing approved network partners to ensure services are being upheld and flow smoothly within the NSD network. Maintains relationship with all network partners and hold them accountable to the NSD metric standard. Current territories: PA, VA, VTPrevious territories: KY, OH, MD, MI, NC, SC, WV

  • Field Operations Supervisor

    Mar 2025 - now

  • Network Logistics Supervisor

    Jan 2020 - Mar 2025

  • Network Logistics Supervisor

    Sept 2021 - Jul 2023

  • Network Logistics Coordinator

    Oct 2019 - Sept 2021