Serinna Lim

Experience

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  DBS Card Centre

  Jun 1991 - May 1994

  Ex : Clerical Officer in Fraud & Security Department

  • Handles calls and walk-in customers reporting lost or stolen credit cards, both locally and overseas• Process credit card replacement • Prepare lost, stolen or fraudulent credit cards reports• Updating of database

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  Ex : Marine Oil Broking Company (S) Pte Ltd / MOBCO Agencies (S) Pte Ltd

  Jun 1994 - Feb 2000

  Ex : Administrator – PA to Managing Director

  • Support Operation Team in handling queries from customers / suppliers• Liaise with suppliers on outstanding payments, commissions etc• Updating of database• Handling basic accountings, reimbursement and misc. errands for Shipping Agency

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  DBS Bank Ltd

  Aug 2000 - Feb 2004

  Ex : Bank Executive – T&O-Business Management Office

  • Processing daily requisition for Hardware procurement, self-service Banking requests, purchase orders, liaising with vendors, checking on delivery status for customers• Handle users’ queries through emails, phone calls & problem solving• Process hardware leasing payments quarterly, and monthly accruals• Tracking, updating on leasing hardware and network equipment of any changes• Process write-off of hardware submitted by users• Co-ordinate returns of leasing equipment upon lease expiry Show less

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  Chyau Fwu Development (S) Pte Ltd

  Nov 2004 - May 2008

  Ex : Administrative Assistant

  • Preparation of monthly F&B service staffs’ rosters, movement chart, leave records• Liaise with suppliers / vendors, prepare Quotations, purchase requisitions purchase orders, maintain price list• Process membership, monthly statement and enter into database• Prepare monthly sales reports• Answering queries pertaining to Events from public• Handles’ Event co-ordination

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  DFS Group Limited

  Jul 2008 - Apr 2013

  Ex : Administrative Assistant

  • Backup as Airport Pass application processing• Process Employees’ Medical claims submission administration • Support and invigilating staff for test• Setup and maintained staff training files• Briefing for new hires on boarding• Handles customers’ enquiries, complaints etc• Committee member for Annual D&D function

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  Chyau Fwu Development (S) Pte Ltd

  May 2013 - Jan 2017

  Ex : Senior Administrator

  • Administrative support to various departments – Leasing, Property, Security and Finance• Oversees, monitor and maintain cleanliness of toilets, common areas eg. Parameter, Courtyard and Driveway• Liaise and resolve issues pertaining to tenants, suppliers & contractors• Assist tenants’ request eg. Facilities request, booking of Executive Lounge for their event, seminars etc, coordinate F&B requirements• Maintaining & updating of company internal information• Stock maintenance and replenishment• Handles HR related matters eg. Recruitment, conduct interviews, monitor and access staff’s performance• Coordinate training courses for Security & Property Departments Show less

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  Bank of Montreal Singapore Branch

  May 2017 - Oct 2017

  Ex : Administrative Assistant

  • Handles all office renovation related matters – updating progress in weekly meeting with the project team• Assist Admin Manager in all administrative works• Act as backup / cover for the Reception area – booking of meeting rooms, ensure cleanliness of meeting rooms and reception area• Sourcing & liaising with suppliers / contractors for supplies of stationery, pantry items and servicing of office machine equipment

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  DFS Group Limited

  Oct 2017 - Jun 2020

  Ex : Operations Administration Support Co-Ordinator

  • Stock maintenance and replenishment of stationeries & pantry items• Maintenance and fault reporting of office equipment• Apply and monitor for approval of airport passes and vehicle permit applications for all Promoters, Visitors, Vendors, Agencies, Contractors, non-Changi Airport based employees• Creating New Vendors/ Purchase Orders / Purchase Requisitions into SAP system• Sends invoices to Accounts via OCR for closing of accounts• Supports in handling customers’ complaints, enquiries, refunds and feedback received via CAG portal, SIN AP Admin, SIN DP or HK Client Services• Handles customers’ Duty Paid enquiries, orders, credit refund back-end, liaise with courier services for home delivery • Checking and reviewing of Point-of-Sales discount/override variances discrepancies• Coordinate events for office & staff eg. HPB activities, festive functions etc• Talent Management to support staff related matters Show less

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  Knight Frank Singapore

  Mar 2021 - Jan 2023

  Administrative Assistant

  • Attend to tenants’ queries, feedbacks and complaints via phone & emails• Attend to contractors’ queries on payment, quotation and jobs arrangement• Received tenants’ request eg. changing of lights, aircon issues, renovations, reinstatement, moving in/out related matters• Co-ordinate with renovation contractors on renovation related matters• Handling of quotation and issuance of Purchase Orders• Follow up on renewal of Fixed Deposit – to get updated rate from Bank, forward to Council Members for approval. Once rate approved, prepare renewal letter to be signed, and send to Bank before maturity date• Liaise with Finance Department eg. Unit owner request for invoices, payment to service providers, financial reports • Unit owner will submit cheque for quarterly maintenance & sinking fund to Management Office• Monies (changing light as per Tenants’ request) & cheques received to be input into the Property Management Portal (PMP)• Generate weekly PMP reports, all invoices, monies & cheques received to be submitted to Head Office on weekly basis• Generate month-end PMP reports to be submitted to Head Office on monthly basis Show less

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  Lotte Travel Retail Singapore Pte Ltd

  Sept 2022 - now

  HR/GA Assistant

  • Assist HR Team to maintain the Part-time Day Product Support Assistant, and get replacement if existing is unable to extend their service• Creating invoice into in-house system• Raise EP approvals for services or products purchased• Sourcing of suppliers/contractors/various agencies for various requests• Cleaned up Uniform & IT storeroom for better storing management• Setup uniform inventory• Maintain Pantry stocks, cleanliness, and functionality of coffee machines• Monthly surgical mask distribution to Stores in Changi Airport• Keep track and maintain Company’s mobile phone issuance upon requests• Prepare various reports as and when requested by the HR/GA Manager• Ad-hoc assignments as requested by Managers Show less