Babacar Mbow

Experience

• 

  Apple

  Sept 2018 - now

  Product Pro

  The Pro mentors others in the Product Zone on specialized product knowledge and purchasing options, including financing and carrier contracts and shares practices on ownership and customer loyalty within the Product Zone and with the larger store team. You maintain expertise in all Apple products and services (in store and online), Apple ecosystem, and many third-party products to offer complete solutions while actively approaching and engaging with our customers to understand their needs and present customized solutions. You set up the customer’s newest Apple products. The Pro brings Apple solutions to life through demos, personalization, and answers to customer questions. Build memorable experiences that showcase the benefits of Apple products. You will provide troubleshooting advice and introduce the advantages of shopping with Apple often to multiple customers at the same time. You will support peers at the Genius Bar as needed to share knowledge and assist in providing ownership options all while providing world-class customer service to customers, and maintaining accuracy in all operational duties and transactions Show less