Anett Kovacs

Experience

• 

  Ryanair - Europe's Favourite Airline

  Oct 2010 - May 2015

  Cabin Crew
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  EasyJet

  Jun 2015 - Jun 2016

  Cabin Crew
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  Blackjack Promotions

  Sept 2016 - Aug 2020

  -Led monthly, Agile-inspired promotions for liquor, fragrance, makeup, and other key product categories at Gatwick Airport's duty-free store, coordinating staffing, scheduling, and logistics to meet client objectives.-Recruited, trained, and managed diverse teams to ensure optimal performance, improving shift coverage from 70% to 95% and delivering exceptional customer service.-Delivered projects on time and within scope by balancing talent needs with operational priorities.-Acted as the primary client contact, aligning promotional objectives with business goals and reporting outcomes to senior management and clients.-Delivered detailed performance reports, analyzing KPIs and identifying areas for improvement.-Achieved a 200% increase in hires through optimized resource management and recruitment strategies.-Enhanced team efficiency, client satisfaction, and campaign outcomes month after month. Show less

  • Talent & Operations Project Manager

    Sept 2017 - Aug 2020

  • Operations Supervisor

    Apr 2017 - Aug 2017

  • Promotions Specialist

    Sept 2016 - Mar 2017
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  Serco

  Sept 2020 - Sept 2022

  Welfare Officer

  Here’s a shortened version in bullet points for this role:- Analyzed resident well-being, providing support and counsel for rehabilitation.- Managed communication between residents, families, and relevant bodies.- Coordinated with courts, solicitors, and police for resident affairs.- Ensured the security and safety of staff and residents.

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  Hutesa

  May 2023 - Jul 2023

  Export Assistant
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  Alenia Consulting

  Sept 2023 - Sept 2024

  Application Support Analyst - Service Desk

  - Expert in incident management, reducing downtime through swift team communication.- Strong communicator with international clients, ensuring clarity.- Skilled in data analysis and reporting for transparent decision-making.- Collaborative team player, supporting an efficient service desk environment.