Arthur Liao

Experience

• 

  Chung Yuan Christian University

  Sept 2013 - Jun 2015

  Java lecturer

  - Teaching Java- Responsible for homework/quiz/midterm/final exam

• 

  Gemtek Technologies Co. Ltd

  Oct 2015 - Oct 2018

  Senior System Verification Engineer

  - Drive retail products requirement to test plan, such as earphone, routers, IoT end device (bluetooth/wifi/LoRa/Zigbee), apps (iOS/Android)...etc- Lead hands-on verification process to automation for MCU/GPIO/IoT device- Bug/Issue management (Redmine&Mantis)- Collaborate with internal cross-functional teams and external customers (Belkin/Linksys/Buffalo...etc)

• 

  Ericsson

  Nov 2018 - now

  - Deliver professional support towards our Customer Units and Customers - Handle Customer Service Requests within SLA and drive customer requirements to solutions/business - Troubleshoot and analyze issue/bug in customer system/lab, and give trusted recommendations - Handle system emergency 7/24 support on a rotation, one week per month - Support projects initiation and ensure smooth coordination and collaboration between the teams in various departments to achieve projects milestones and goals - Responsible for deployment of Ericsson native NFVi infrastructure included SDI-M and CEE for several customer sites- Manage customer expectation and drive project execution- Leadership experience in managing IT delivery teams and implementation/rollout large-scale project- Deployment of AI automation tool to Cloud Execution Environment for aiding operation management - Identify opportunities for system/process improvement, and deliver high quality, reliable and data-driven solutions to business - Strong negotiation skills and vendor management skills - Proven result-oriented person with a focus on delivery. Show less Media - IPTV domain - Chunghwa Telecom MOD - Professional service delivery under high pressure working environment - Good interpersonal skills, ability to understand technical concepts and communicate with non-technical customers (C-level included) - Collaborate with global cross-functional teams, including China, India, Canada, etc - System Emergency handling(e.g. Dell EMC, HPc7000 diagnosing ) - Database operation and management (MySQL database re-building, bidirectional of master-slave) - Cluster environment operation and management (RedHat, SUSE, etc) - User Big Data analysis and research with Splunk, customer operational recommendations provided. - Familiar with digital media files and digital content ingestion/encoding cycle - Contract related pre-sale activity assistant Show less

  • Technical Support Engineer - NFVi/VoLTE

    Oct 2019 - now

  • Technical Support Engineer - IPTV/Media

    Nov 2018 - Sept 2019