Arthur Liao

Arthur Liao

Java lecturer

Followers of Arthur Liao540 followers
location of Arthur LiaoWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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  • Timeline

  • About me

    Technical Support Engineer @ Ericsson | Service delivery | Telecom | Cloud | Network

  • Education

    • Chung Yuan Christian University

      2013 - 2015
      Master of Engineering (M.Eng.) Industrial and System Engineering

      Major subject: Software testing, Software reliability, Meta-heuristic algorithmThesis : Apply Heuristics to Solve Multi-Objective Green Dynamic Facility Layout Problem(http://ndltd.ncl.edu.tw/cgi-bin/gs32/gsweb.cgi/login?o=dnclcdr&s=id=%22103CYCU5030040%22.&searchmode=basic)

    • Chung Yuan Christian University

      2009 - 2013
      Bachelor of Engineering (B.Eng.) Industrial and System Engineering

      Activities and Societies: table tennis club

  • Experience

    • Chung Yuan Christian University

      Sept 2013 - Jun 2015
      Java lecturer

      - Teaching Java- Responsible for homework/quiz/midterm/final exam

    • Gemtek Technologies Co. Ltd

      Oct 2015 - Oct 2018
      Senior System Verification Engineer

      - Drive retail products requirement to test plan, such as earphone, routers, IoT end device (bluetooth/wifi/LoRa/Zigbee), apps (iOS/Android)...etc- Lead hands-on verification process to automation for MCU/GPIO/IoT device- Bug/Issue management (Redmine&Mantis)- Collaborate with internal cross-functional teams and external customers (Belkin/Linksys/Buffalo...etc)

    • Ericsson

      Nov 2018 - now

      - Deliver professional support towards our Customer Units and Customers - Handle Customer Service Requests within SLA and drive customer requirements to solutions/business - Troubleshoot and analyze issue/bug in customer system/lab, and give trusted recommendations - Handle system emergency 7/24 support on a rotation, one week per month - Support projects initiation and ensure smooth coordination and collaboration between the teams in various departments to achieve projects milestones and goals - Responsible for deployment of Ericsson native NFVi infrastructure included SDI-M and CEE for several customer sites- Manage customer expectation and drive project execution- Leadership experience in managing IT delivery teams and implementation/rollout large-scale project- Deployment of AI automation tool to Cloud Execution Environment for aiding operation management - Identify opportunities for system/process improvement, and deliver high quality, reliable and data-driven solutions to business - Strong negotiation skills and vendor management skills - Proven result-oriented person with a focus on delivery. Show less Media - IPTV domain - Chunghwa Telecom MOD - Professional service delivery under high pressure working environment - Good interpersonal skills, ability to understand technical concepts and communicate with non-technical customers (C-level included) - Collaborate with global cross-functional teams, including China, India, Canada, etc - System Emergency handling(e.g. Dell EMC, HPc7000 diagnosing ) - Database operation and management (MySQL database re-building, bidirectional of master-slave) - Cluster environment operation and management (RedHat, SUSE, etc) - User Big Data analysis and research with Splunk, customer operational recommendations provided. - Familiar with digital media files and digital content ingestion/encoding cycle - Contract related pre-sale activity assistant Show less

      • Technical Support Engineer - NFVi/VoLTE

        Oct 2019 - now
      • Technical Support Engineer - IPTV/Media

        Nov 2018 - Sept 2019
  • Licenses & Certifications

    • IMS Certified

      愛立信
      Sept 2020
  • Honors & Awards

    • Awarded to Arthur Liao
      3rd place of CS CSR Automation competition Ericsson May 2020 Ericsson East Asia customer support Automation competition
    • Awarded to Arthur Liao
      The Best Thesis Award Chinese Institute of Industrial Engineers Dec 2014
    • Awarded to Arthur Liao
      Excellent lecturer Award Chung Yuan Christian University 2014 Only top 1% lecturer of whole university
  • Volunteer Experience

    • Activity team leader

      Issued by Ericsson Taiwan Welfare Committee on Jan 2020
      Ericsson Taiwan Welfare CommitteeAssociated with Arthur Liao