Shakira Heath

Experience

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  Clarke American

  Jan 2003 - Jan 2007

  Designed and maintained training materials for a key national partner. Facilitated and managed training programs designed to maintain clientele, strengthen leadership, build team relationships and increase revenue per associate. Conducted new consultant training spanning over 6 weeks with classes containing up to 36 associates.

  • Performance Development Specialist, II

    Jan 2006 - Jan 2007

  • Learning and Development Instructor

    Jan 2003 - Jan 2006
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  Family Dollar

  Jul 2007 - Sept 2014

  DiDirected the planning, execution, and implementation of HR projects from organizational restructures, payroll upgrades and HR System implementations. · Facilitated process improvement sessions to identify gaps, create strategies and implement solutions· Collected and prioritized business requirements· Managed project plans, status card timelines, risks, and resources · Partnered with project teams and sponsors to identify and resolve risks and/or issues· Forecasted labor required over the course of the project ensuring proper resource allocation· Ensured executive collaboration and alignment throughout the life of the project · Managed and developed Project Coordinators Show less Created and executed Change Management Strategies driving awareness, adoption, and sustainment. · Designed and implemented communication plans promoting change readiness across the organization· Cultivated and maintained relationships throughout the organization ensuring alignment and cross-functional collaboration· Conducted assessments to secure and maintain sponsor & stakeholder engagement· Provided tools to help leaders guide their teams through change· Measured adoption and sustainability through surveys, focus groups and compliance reporting· Developed adoption scorecards to communicate and provide visibility to project and/or program adoption Show less

  • Project Manager

    Oct 2013 - Sept 2014

  • Change Manager

    Aug 2011 - Oct 2013

  • Senior Instructional Designer

    Jul 2007 - Aug 2011
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  Randstad

  Sept 2014 - Mar 2015

  Project Manager- Wells Fargo

  Planned and implemented organizational realignment of Human Resource teams from specific line of business support to horizontal support across the enterprise. In doing so, the team was able to establish a foundation for consistent HR practices, employee management and alignment to organizational strategies and objectives. • Re-defined and implemented consistent roles and responsibilities across six lines of business • Maintained collaborative partnerships with Executive Sponsors, Business Sponsors, and key stakeholder groups• Partnered with Learning and Development team for skill development as needed• Collaborated with the project team, sponsors, and stakeholder groups to establish common performance metrics• Managed project plans, status card, timelines, and resources • Employed communication strategies to gain and maintain collaboration and alignment across all lines of business • Identified, documented, and resolved risks, issues, dependencies, and decisions Show less

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  The Talent Sherpa, LLC

  Mar 2015 - Mar 2018

  Project Manager - Bank of America

  Project Manager, Bank of America Global Human ResourcesGuided the execution of providing a Marketplace for employees by transitioning from a single health insurance provider to multiple health insurance provides· Managed daily project activities: project plans, risks, status reports, action items and overall deadlines· Facilitated requirement discussions· Facilitated strategy and planning sessions and ensured project team executed against plan in within given time constraints· Developed and maintained effective partnerships between Bank of America Business Partners and vendors· Collected and maintained approvals on documentation such as Business Requirements and SOPs· Managed vendor activities and commitments to ensure completion of all critical tasks· Ensured Bank of America’s requirements were documented properly and that vendors satisfied requirements · Enforced vendor compliance to Bank of America's change standards, business, and technology requirements · Identified and managed risks and issues to closure· Drove awareness and engagement to leadership team through weekly and monthly status updates Show less

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  Eliassen Group

  Mar 2018 - Mar 2022

  Product Owner - Duke Energy

  Provide vision and guidance on the development of solutions to improve the quality and completeness of system of record data. Led product teams in the development of an algorithm that provides recommendations for correctly mapping meter to phase and meter to transformer to ensure accurate customer billing and enable effective and trusted customer communications during outages. Also led a product team in the development of an Electric Grid Model to identify data gaps in the system of record and provide recommendations for closing those gaps using business rules and analytics enabling better power flow analysis. In addition, led a product team that created an application to track and manage liability claims, increasing efficiencies by reducing manual processes. Key activities included in leading product teams include:• Partner with lines of business to understand business requirements • Maintain open communication with the business to ensure business value is defined, remains relevant and is quantifiable• Manage the product backlog through prioritizing capabilities, features, and epics • Translate business requirements into user stories to ensure product delivers expected business value • Develop and manage Product Roadmap and Release Plan with consideration to team velocity and project budget• Partner with Scrum Master to remove impediments • Participate in Scrum Ceremonies: Daily Standups, Sprint Planning, Stakeholder Demos, Backlog Grooming • Transition product from the development team to the durable team Show less

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  Ally

  Mar 2022 - now

  Manager, HR Project Management