Shafquate Mullick

Experience

• 

  Magus Customer Dialog

  Jul 2010 - Mar 2012

  • Provided customer service support to Trade clients internal and external.• Processed trade service products including LC issuances, advising, confirmation, silent confirmation• Handled specialized Letters of Credit transactions, e.g. under World Bank, African Development Bank, Kuwait Fund, Arab Fund, Export & Import Bank (EXIM) Financing• Processed Commercial Letter of Credit Transactions under UCP• Organized day-to-day operation to ensure trade service transactions including LCs issuance, advising, document examination, negotiations, discounts, financings, payments, and others are processed in compliance with respective laws and bank policies within agreed SLA• Responsible for improving the team and facilitating the communication among the members of team • Perform the tasks of monitoring, organizing, and coaching team on a daily basis • Handle responsibilities of communicating the company's purpose, core values, vision to the front employees • Identify new ways to increase the opportunities of sales and service • Handle escalated calls, complaints, questions, and queries, as required • Facilitate cross-functional communication within employees to improve working environment • Draft general reports on performance and targets of team members as well as ensure that they exceed the targets. Show less • Perform the tasks of handling customer calls regarding the request of services and products • Handle responsibilities of troubleshooting issues on the products and services to meet customer satisfaction • Coordinate with customers to advertise about the services and products offered by the organization • Responsible for preparing customer list and feedback and update the same to the team leader • Perform the tasks of conducting training sessions of new joiners • Handle other essential tasks under the instructions of the team leader Show less

  • Team Lead

    Jul 2011 - Mar 2012

  • Customer Service Associate

    Jul 2010 - Jun 2011
• 

  Tata Consultancy Services

  Mar 2012 - Dec 2018

  • Managing 16 FTEs in LC Issuances, Advising and Confirmation Team (issuing commercial LCs for commodity clients, Transferring LCs & export LCs, Assignment of Proceeds and providing as dedicated point of contact for tier-1 clients.• Working with pre & post processing team, various processing teams to improve the SLAs by streamlining the process flows & eliminating redundancies. • Coordinating training through in-depth certification process to new hires and coordinating cross training for existing employees• Support operational audit and OCC reviews• Approve Commercial LCs and imports transactions end to end• Analyzing technical competency of employees and providing remedial training as necessary• Reviewing and providing status feedback on pending transactions reports• Assisting section manager with hiring, staffing documentation and forms, vacation scheduling & covering, meetings, and staff performance feedback• Made existing procedures more efficient by revising them to standardize and centralized processes and took best advantage of automation available while maintaining acceptable levels of risk Show less Train new joiners on handling LC and perform various compliance check and workability check.• Verify of LC terms against UCP to ensure all workability and compliance issues are clear• Liaise and coordinate with various parties to resolve LC matters• Support traders in negotiating LC format, terms and conditions with counterparties• AR management / manage and report AR aging and overdue• In-house system handling for capturing transactions• Responsible for full range of trade finance documentation and processing skills• Generating various MIS reports on a daily basis. Show less

  • Team Lead

    Mar 2012 - Dec 2018

  • Business Process Lead

    Mar 2012 - Dec 2018

  • Senior Associate

    Mar 2012 - Dec 2015
• 

  Standard chartered global business services private ltd

  Dec 2018 - Jul 2021

  Assistant Manager

  • Managing 12 FTEs in and Open account Finance Team (Handling Products like Invoice Financing for buyer and seller, Pre-shipment Finance, Bill discounting against buyer risk, Borrowing base trade loan, Vendor Prepay, Receivable Services.)• Managing 4 FTEs in Reimbursement for commercial LCs (Handling Products like commercial LCs providing refinance under import LCs, Refinance under Reimbursement, Creating trade advance loans and discounting availised drafts.)• Working with pre & post processing team, various processing teams to improve the SLAs by streamlining the process flows & eliminating redundancies. • Coordinating training through in-depth certification process to new hires and coordinating cross training for existing employees• Support operational audit and OCC reviews• Approve Commercial LCs, Open account finance and imports transactions end to end• Analyzing technical competency of employees and providing remedial training as necessary• Reviewing and providing status feedback on pending transactions reports• Assisting section manager with hiring, staffing documentation and forms, vacation scheduling & covering, meetings, and staff performance feedback• Made existing procedures more efficient by revising them to standardize and centralized processes and took best advantage of automation available while maintaining acceptable levels of risk.• Respond to inquiries correspondent banks.• Follow-up reports and observations of the internal and external audit to correct the mistakes and shortcomings and supplement bricks necessary for the non- redundancy. Show less

• 

  Standard Chartered GBS

  Jul 2021 - Jul 2022

  Manager
• 

  HDFC Bank

  Jul 2022 - now

  Senior Manager