Menna Abdelfattah

Experience

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  IBM

  Jul 2011 - Dec 2012

  Customer Service Representative

  Successfully attended behavior and system training for products. Handle customers inquires by Mails and Chats providing the right and full information according to the call center guidelines.Resolving customers complaints and problems within boundaries of authority.Distributing issues for further escalation to appropriate persons or teams.Taking customer orders and creating opportunities for up selling and cross selling.Effectively interpret the needs of the customer, maintain and enhance standards of quality for the services offered.Build a customer relationship / partnership, which add value to the customer, leading to a long-term profitable relationship.Show a broad knowledge of products and services and their competitive advantages.Follow the appropriate guidelines and procedures for any given situations.Offers solutions and suggestions for process and product improvement tomanagement. Show less

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  Helnan Landmark Hotel

  Jan 2017 - Oct 2018

  Human Resources Coordinator

  Maintain Candidate database.Implement programs, plans and procedures for Recruitment, Testing & Selection.Screening applicants, shortlisting for managers & conducting interviews. Assess candidates suitability & document interview records.Represent Helnan in Employment fairs & Career days.Responsible for the hiring process including all pre-employment checks , hiring documents & employment contracts in addition to contract changes and extensions.Create the job descriptions for each employee.Follow up with all concerned functions including Manager, Payroll & IT till case closure. Guide and help the employee for the actions required from his/her side for Resignation.Work closely with the finance till the financial settlement closure.Handle the Orientation to all new hired employees, in which presenting the policy &procedures of the hotel to them, showing them the hotel & present them to all the departments.Fill in form 1& form 2 & form 6 of the Social insurance and dealing directly with it.Make the medical insurance budget and the offers. Set up employees satisfaction surveys on quarterly basis.Assist in the performance appraisals evaluation. Show less

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  The Egyptian Language School- ELS

  Nov 2018 - Oct 2021

  Human Resources Specialist

  Preparing and updating employment records related to hiring, transferring, promoting, and terminating.Ensuring new hire paperwork is completed and processed.Maintain employee files and records in electronic and paper form.Processing all personnel action forms and ensuring proper approval.Process paperwork for new employees and enter employee information into the payroll systemVerify attendance, hours worked, and pay adjustments, and post information onto designated records.Process and issue employee paychecks and statements of earnings and deductions.Compute wages and deductions, and enter data into computers.Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.Managing HR policies, procedures, laws, and standards.Provide support to employees in various HR related topics such as leaves, HR letters and resolve issues and problems.Review the performance and evaluation for employees to set their appraisals. Show less

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  Leaders International College

  Nov 2021 - now

  • Senior Human Resources Specialist

    Sept 2024 - now

  • Human Resources Specialist

    Nov 2021 - now