Tracey Lacey

Experience

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  Northern Gas Networks

  Feb 1998 - Aug 2005

  Customer Service/Training Coordinator

  Prioritising and issuing of emergency jobsConfirming inputting and issuing of workCollating data used for Management informationProducing of user guides First point of contact to resolve customer queriesProducing training packages and carrying out trainingAttending meetings and teleconferencesAssigning resources to workReceiving and prioritising callsExpert in business continuity / manual workProducing monthly reports for ManagersCovering Team Leader roleBilling and AccountsScreening callsDesigning and updating of spreadsheets for staff useDealing with correspondenceDealing with Health & Safety in the work place Show less

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  Mimosa Healthcare Group

  Mar 2006 - Sept 2006

  Training Administrator

  Ensure smooth running of administration departmentMaintain accurate records of learners mandatory training database MAYTASCreate and maintain reports within requirements of weekly and monthly reportingMonitor, control and maintain team supplies within the financial budgetMaintain effective communication links with all training team personnel, care homes, care home managers, administration manager and directorsAttend all monthly meetings and take minutesPlan and organize own workload Deal with general telephone, e-mail and fax enquiries and relay information to relevant personnelBook and keep record of all accommodation and travel arrangements Create and maintain stock of all booklets requested by training team and care homesDevelop, establish and maintain effective filing systemMaintain weekly schedules of staff appointmentsEnsure confidentiality and the safe storage of data are maintained at all timesProduce reports when requested within timescales Show less

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  Lloyd's Register

  Oct 2006 - Oct 2019

  Track the status of LR’s Change projects and programmes deliverables and milestones, support the adoption of the project lifecycle and deliverables, programme level risk and issue coordination, monitor the status of projects transitioning into normal service, coordination of regular project and programme level reporting cycles, co-ordination of project Governance arrangement. Provide project support, including, initiation and update of project plans and project documentation, provision of regular project status updates.Conduct Healthcheck’s on projects within the change portfolio team and highlight any missing documentation or issues on the project. Work closely with project managers to ensure any outstanding documents are completed and up to date. Coordination of the project closure process, including lessons learnt, closure reports and finance close out, ensure all project documentation is stored in the Project Team Site and Communicate project closure to the relevant stakeholders.Create and maintain the project team resource model to track project resources. Ensure all projects are fully resourced with the correct staff, at the right skill level, highlight when resources are over and underutilised, taking necessary actions to ensure projects are correctly resourced. Hold biweekly meetings to discuss resource requirements for current and future projects in the pipeline Show less Prepare rule proposals, technical notices, reports and manuals for publication and keep all tracking spreadsheets up to dateCoordinate Technical Committee and Naval Technical Committee meetingsReview & analyse data to provide management information/statistics, including the identification and reporting of process failures, to support the overall delivery of processesProcess mapping for department tasksProvide cover for other members of the support team and to undertake other admin duties as directed by the MPD Support Team ManagerMaintain records of expenditure for the department and projects and to provide project management information to project managers regularly and on requestDeal with incoming correspondence, prepare outgoing correspondence and retain records of correspondenceAdministrate JDE, Time and Expenses, flexitime, feedback for MPDUndertake activities involving development of communications for department including Intranet/internet authoringAdministrative support for the department, including provision of facilities (travel, accommodation, stationary etc)Coach other team members, as appropriate, to achieve effective knowledge transfer and applicationApprove and record staff expenses and holidays Show less

  • PMO Analyst

    Jan 2014 - Oct 2019

  • Senior Administrator/Technical Committee Coordinator

    Oct 2006 - Jan 2014
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  Lloyd's Register

  May 2020 - now

  • Product PMO Lead

    Aug 2022 - now

  • Project Support Analyst

    Oct 2019 - Sept 2022

  • License Renewal Manager

    May 2020 - Apr 2021