Deepak Vasant Shetty

Experience

• 

  Goldman Sachs

  Jan 2009 - Jan 2014

  Senior Information Technology Consultant
• 

  IBM

  Jan 2015 - Aug 2021

  Service Delivery Manager for IBM Cloud Managed Services support morethan 400 customers on IBM Cloud across multiple data centers globally.Govern the Recovery Management of critical outages, ensure correctDelivery and Client resources are engaged, and correct communicationsare happening. Escalate to respective Squad/Tribe manager if there is noenough traction or delay in resolution.Act as the Incident Commander for Multiple Customer Impacting Outage,lead problem determination and resolution of the incident across allTribes and Squads and corroborating the communication by theRecovery Managers.Conducts ‘Major Incident Retrospectives’ for critical outages, work withTribes and Squads for gap identification and remediation.Providing follow‑up on outages and infrastructure problems and ensureit has been addressed.Lead process improvement and automation initiatives to improve MTTRand resilience of the environment.Prepare and presents Major Incidents Metrics and Reporting.Key Stakeholder for RCA review.Developed strategies and operational plan for customers to standardizecompliance‑based service OfferingsPartner closely with the product owners, business analyst to alignproduct architecture with business needs.Manage diverse requirements, negotiate, and effectively articulaterationale and vision behind technical decisions that support the businessPlay trusted advisor to the program leadership to bring the right technicalskills on the board.Research, analyze and recommend solutions which meet business andtechnology needsImplement agile management ideals by facilitating exercises such assprint planning and team leading standups Show less Strategically engaged in wide scope of activities comprising - conducting ‘majorincident retrospectives’ for critical outages; working with Tribes & Squads for gapidentification/remediation; providing follow‑up on outages and infrastructureconcerns and so on● Spearheading process improvement/automation initiatives to enhance MTTR andresilience of the environment; formulating/presenting Major Incidents Metrics andReporting; developing strategies/operational plan for customers to standardizecompliance‑based service offerings● Played a vital role in collaborating closely with product owners, business analyst toalign product architecture with business needs● Diligently managed diverse requirements, playing trusted advisor to the programleadership to bring the right technical skills on the board● Actively engaged in research/analysis and recommend solutions fulfilling business andtechnology needs● Successfully implementing agile management ideals by facilitating exercises such assprint planning and team leading standups Show less

  • Senior Technical Project Manager

    Jan 2015 - Aug 2021

  • Escalation Manager

    Jan 2015 - Mar 2017
• 

  Sky

  Jan 2022 - Aug 2024

  • Senior Program Manager

    Nov 2022 - Aug 2024

  • Content Service Delivery Manager

    Jan 2022 - Oct 2022
• 

  OVHcloud

  Jul 2024 - now

  Senior Technical Account Manager