Chris Guthrie

Experience

• 

  GNC

  Jun 2015 - Aug 2019

  Sales Associate

  • Help customers in finding the correct products for their nutrition and fitness goals while delivering the highest quality customer service.• Operate the POS system for sales, store, and operational tasks.• Assist in ordering and updating inventory for weekly product shipment delivery.• Assist in setting up promotional and product signage in store.• Understand and have knowledge of the many different products in the store to correctly recommend to the customer.• Be able to achieve sales metrics each month by selling and offering specific products. Show less

• 

  GC Services Limited Partnership

  Dec 2019 - Jun 2022

  • Receive between 20-50 inbound calls per day from customers who need help with billing and payment issues with their Verizon Connect accounts.• Respond to customer and internal team emails regarding account inquiries or difficulties in order to resolve them.• Work with the customer to agree on payment terms in order to keep their account in good standing.• Communicate account issues to specified internal team members to begin the process of resolving service or billing issues with the customer.• Process payments and assist with any payment-related issues.• Communicate with internal team members and customers via email, phone calls, and online meetings.• Work weekly reports such as accounts receivable rolling amounts, forecasting, and top accounts updates to senior management.• Complete assigned projects from senior management and supervisor at any given time.• Reach out to customers via phone and email regarding payment on accounts and for any other assistance. Show less • Work portfolio of assigned accounts for the Department of Defense sector of Verizon Finance.• Analyze accounts for potential billing or payment concerns in order to keep the customer in good financial standing.• Utilize email, phone conversations, and online meetings to communicate service, billing, and payment concerns with internal team members and customers.• Provide weekly and bi-weekly reports for senior management, such as accounts receivable rolling amounts, forecasting, and offer top accounts updates.• Complete allocated projects from top management and supervisor daily.• Contact between 20-30 accounts per day by phone and email regarding payments, billing, or service issues. Show less

  • Verizon Connect Financial Analyst

    Dec 2020 - Jun 2022

  • Government Financial Analyst

    Dec 2019 - Dec 2020
• 

  OzarksGo

  Jul 2022 - Dec 2024

  • Supports in the development and maintenance of project plans, schedules, quality assurance, and training plans associated with enterprise business functions.• Contribute to the continuous improvement of enterprise processes and tools by analyzing existing processes, identifying inefficiencies, and documenting current workflows. Develop process maps and recommend improvements.• Work closely with stakeholders to understand business needs and requirements. Translate business needs into process changes and functional requirements.• Coordinates activities and communication between project team members, application vendors and the project management team to have lateral and vertical communication.• Act as a liaison between the PMO, project teams, and other stakeholders. Communicate project status and escalations as needed in addition to tracking action items.• Analyzes various systems and processes; applies appropriate programs and tools to assist in systems integration, automation, or other key technology functions. Monitors and reports on success of implementation once project is completed. Show less • Perform 20-50 inbound and outbound calls daily, and web chats in a call center environment regarding customer services, offered services, and equipment. • Understand and adapt to technology and the concepts underlying how our services and equipment interact with one another.• Diagnose through troubleshooting and the use of programs to provide clear advice on what the user can do to solve their problem.• Recognize when a customer should be transferred to a service technician, NOC Analyst, or Management for further assistance.• Enter ticket information into the company's system to maintain a record of actions and results.• Provision services and equipment on backend program to activate services. Show less • Perform 20-50 inbound and outgoing calls daily in a call center environment for billing, construction, new service requests, and service adjustments.• Collaborate with Technical Support and Management to meet client demands and provide solutions.• Review billing with clients in terms of equipment, services, and bill date.• Understand the services and products available to best meet the consumer and their needs.• Educate consumers and potential customers about product usage and extra service options.• Creates and processes applications for service, service upgrades, downgrades, and disconnections correctly. Show less

  • Project Analyst

    May 2024 - Dec 2024

  • Technical Support Representative

    Nov 2022 - May 2024

  • Customer Service Representative

    Jul 2022 - Nov 2022
• 

  Insight Global- Walmart

  Dec 2024 - now

  Senior Analyst- Assortment Analytics

  • Develop and refine modular layouts using Blue Yonder JDA and ProSpace to optimize store configurations and maximize space efficiency.• Conduct clustering analysis to tailor modular plans to store-specific needs, improving product assortment and customer experience.• Collaborate cross-functionally with internal teams to manage item imagery, maintain planogram accuracy, and ensure seamless execution.• Partner with merchants to align modular strategies with business objectives, category goals, and market trends.• Leverage advanced software tools to drive efficiency in modular planning, ensuring data-driven decision-making and operational excellence. Show less