Veronica Mutwiri

Experience

• 

  Muscle Health & Fitness (K) Ltd

  Jun 2010 - Nov 2010

  Management Support Executive

  Payroll MasterRepresent Management in meetingsHandle employee grievances

• 

  ABC Insurance Brokers Ltd

  Nov 2010 - Jan 2012

  Underwriting Officer

  Placing cover for motor & non motor policies with insurersAdvising and selling insurance policies to clients and ensuring policies are renewed in good time.Preparation of debit/credit notes and renewal notices using Birthmark Insurance Brokerage SystemEnquiring for quotations from insurance companies’ policies and preparing final quotation for PresentationFollowing up of policy documents and renewal confirmations from the underwriters Verify the policy documents and renewal confirmations received are as per the agreed termsFollowing up payments of the policies from the clients.Maintain a proper record for;o The renewal & new business registero The claims registerRegistration of claims and follow up with the insurance companies.In charge of all the company group Insurances - Identify insurable risks and source for most appropriate cover in the market. Place cover for employees: Work Injury Benefits Act, Medical Insurance, Group Personal Accident, Directors Liability, Fidelity Guarantee Covers, and company assets: Buildings, IT equipment and motor vehicles insurance. Process Claims - Process requisite documents in support of claims: Death, Personal Accident, Medical insurance, Fire, Motor, and Domestic Policy. Expeditious follow up to ensure prompt settlement, discharging vouchers within requisite turnaround time. Ensuring proper filling of the correspondences therein Show less

• 

  Jubilee Insurance Co. Ltd

  Feb 2012 - Jan 2014

  Medical Underwriter

  Set up and management of membership details Renewal of schemes Preparation of medical photo cards for all eligible members. Client support functions: handling queries from walk in clients, brokers, agents, ensuring customer satisfaction and timely feedback to queries. Handling email correspondences. Preparation of policy documents and renewal endorsements. Preparation of underwriting reports i.e. production of member statementsProcess and maintain accurate membership database - entry and exit of members into and from existing policies Show less

• 

  Chase Insurance Agencies

  Feb 2014 - Apr 2016

  Underwriting Specialist

  Gather marketing intelligence statistics to facilitate development of strategies to give the Agency a competitive advantage. Handle customer complaints written or verbal and refer to Head of Underwriting where necessary Handling all customer queries accurately and promptlyTo ensure that the Agency maintains proper records in the Agency Ensure compliance with company procedures and Insurance Regulatory GuidelinesHandling the correspondences between the clients and the branch and inter-branchInduction and training of new office staff, Show less

• 

  Aon

  May 2016 - Jun 2023

  Senior Account Manager
• 

  GardaWorld Africa

  Jan 2023 - now

  Regional Manager - E.A

  Risk Management