Aleksander Ryttel

Experience

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  CHIP Service

  Apr 2007 - Feb 2008

  Computer Technician

  • Provided customer service including PC equipment sale, repair, installation, maintenance, and assembly.• Provided technical support of office computers, printers, local network, and official company web site.

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  KNAUER Polska

  Mar 2008 - Jan 2010

  Technical Support Engineer

  • Installed and provided technical support for specialized HPLC equipment for laboratories.• Provided technical support for office computers, printers, and the local network.• Designed and prepared marketing materials (leaflets and presentations).

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  UBench Polska

  Feb 2010 - Dec 2011

  IT Support Engineer

  • Operated, ran tests and provided technical support for the UBench Car Fleet Management System.• Provided technical support for office computers, printers, and the local network.• Designed and prepared marketing materials (posters and presentations).

• 

  Mondelēz Polska

  Jan 2012 - Aug 2013

  Service Desk Analyst

  • Analysed, dispatched, escalated and processed various IT support requests and incidents.• Provided IT support for the Central and Eastern European, Middle Eastern, and African regions.• Coordinated the work of many teams from many regions leading to resolution of high priority incidents.Technical Environment: BMC Remedy, HP Service Manager, HP DW Web, Avaya Telephone System, Active Directory, Exchange, Office, SAP, ITIL, SLA.

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  Concare

  Sept 2013 - Aug 2017

  • Developed and organized the most profitable department of the company, which in result was outsourced.• Managed a software development team working on projects for SuperOffice and independent ones.• Managed and expanded a specialized support team focusing on the SuperOffice systems.• Maintained high productivity and motivation in less than favourable circumstances.• Negotiated own budget and lowered costs of operation of own department.• Actively participated in sales meetings and product presentations.Technical Environment: SuperOffice CRM v8.0, Windows Server 2012 R2, SQL Server 2012, IIS v8.5, Active Directory, Office 365, VMware, VirtualBox, Team Foundation Server, C#, ASP.NET MVC, Java, HTML5, CSS3, JIRA, Kanban. Vis mindre • Assembled and trained a specialized support team for many varied and vastly customized SuperOffice systems.• Prepared a detailed knowledgebase for the different installations and customizations of supported systems.• Streamlined the work of my team by introducing common cooperating processes with other departments.• Raised the systems’ stability and lowered the number of incidents by introducing change management.• Expanded and reorganized the knowledge base to secure continuity of services and support.• Planned and coordinated the smoothest and most user-friendly upgrade of the system.Technical Environment: SuperOffice CRM v7.5, Windows Server 2012 R2, SQL Server 2012, IIS v8.0, Active Directory, Office 365, VMware, VirtualBox. Vis mindre

  • Manager of the CRM Support & Development department

    Jan 2014 - Aug 2017

  • Team Leader of the CRM Support team

    Dec 2013 - Sept 2014

  • IT Consultant

    Sept 2013 - Nov 2013
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  DSV - Global Transport and Logistics

  Sept 2017 - Nov 2024

  • Managing and organizing a newly formed Identity & Access Management team.• Led to creation of the IAM team via a merger of the previously managed UTAM team with another.• Set the goal and path to create a proper IAM team with a complete portfolio of expected competences.• Provided support, coordination, and testing of custom development for the SailPoint IdentityIQ system.• Continuously acquired resources and capabilities to gain control over assets needed to properly organize the team.• In the face of imminent budget cuts and subsequent dismissals proposed and agreed with superiors to discharge myself in order to maintain the operational capabilities of the team.Technical Environment: Active Directory, Active Roles Server, SailPoint IdentityIQ, SAP SuccessFactors, ServiceNow, Cherwell, Office 365, Teams, Windows Server 2012 R2/2016 R2/2019/2022. Vis mindre • Managing a specialized team focusing on User and Technical Account Support.• Responsible for support, maintenance, and compliance of almost 100 000 user accounts.• Maintenance of internal User & Technical Account Governance rules, procedures and documents.• Expanded the team's responsibilities and possibilities to develop via the merger of assets from another team.• Coordinated a vast amount of Clean-up Projects resulting within 2 years in removing all incompliance in the rather neglected Active Directory system.Technical Environment: Active Directory, Active Roles Server, SailPoint, Success Factors, Windows Server 2020/2019/2016 R2/2012 R2, Office 365, ServiceNow, Cherwell, JIRA, SCRUM, Kanban. Vis mindre • Managing a highly specialized team spread in several different countries and continents.• Responsible for smooth operation of a global, complex, and multi-environment Citrix system.• Maintaining a system hosted on close to 500 physical servers spread in 8 data centres across the globe.• Supporting ~35 000 users from 82 different countries using over 700 different applications hosted on the platform.• Successfully coordinated multiple intricate migration projects with more than challenging deadlines.• Delivered projects on time despite many changes of the management and following organizational changes.• Helped prepare missing technical documentation and consolidated it into a cohesive single detailed document.Technical Environment: Citrix Virtual Apps (XenApp) & Desktops (XenDesktop) v7.15, WMS v2.0, ThinOS v9.0, PVS, WEM, App-V, Golden Image, SCCM, Windows Server 2016 R2/2012 R2, Office 365, Teams, Aternity, ControlUp, Cherwell, JIRA, Kanban. Vis mindre • Managed a small team focusing on application packaging for a global Citrix environment.• Was responsible for ~800 different applications deployed to Citrix using many technologies.• Coordinated the migration of applications onto a new, updated and vastly different Citrix architecture.• Improved cooperation and data quality by consolidating data associated with applications across departments.Technical Environment: Citrix XenApp & XenDesktop, App-V, Golden Image, SCCM, Aternity, Goliath, Office 365, Cherwell, ITIL, Kanban. Vis mindre

  • Manager of the Identity & Access Management team

    Jul 2024 - Nov 2024

  • Manager of the User & Technical Account Management team

    Jul 2021 - Jun 2024

  • Team Leader of the Citrix Services team

    Dec 2018 - Jun 2021

  • Interim Manager of the Citrix department

    Sept 2018 - Nov 2018

  • Team Leader of the Application Packaging team

    Sept 2017 - Aug 2018