Olatunde Sorunke

Experience

• 

  First Bank of Nigeria Ltd.

  Jun 2007 - Sept 2018

  • Facilitated the deployment of the bank’s billers Aggregators’ platform project, integrating all billers into the application to facilitate bill payments via Internet banking, mobile banking Apps, USSD, Agency network locations and POS terminals guaranteeing a cost reduction for the customers and sustainable growth in revenue portfolio for the bank.• Fostered and encouraged communications and collaboration both inside and outside of team allowing the team to self- manage.• Facilitated sprint planning, daily stand-up, sprint reviews, retrospectives, product backlog refinement and ensured there was full team engagement.• Caused the team to note and remove impediments and protected team members from interruptions and distractions to maximize productivity Show less • Supported the migration of the bank’s old mobile app FirstMonie to the new one FirstMobile.• Facilitated ATMs deployment within the branch network and offsite from 474 to 2970 ATMs.• Coached and trained employees and managers on new trends on ATMs and maintenance.• Benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services by vendors• Maintained Project documentation and reported project progress to management weekly through status report. Show less • Conducted proactive monitoring and maintenance of ATMs Front End Processors and infrastructure (ATM, POS,FEP etc.) in order to maintain and support operations and ensure compliance to relevant standards.• Monitored the availability and transaction activity of ATMs terminals, identifying potential problem areas and giving feedbacks and suggestions for optimal operational efficiency.• Supported the security unit in coordinating and deployments of patches and anti-virus on the ATMs.• Provided first line and preventive maintenance of the ATMs• Conducted regular quarterly training for ATM custodians on First Level Maintenance on the ATMs and other e-Products. Show less

  • Scrum Master (IT Channels Support & Application Management)

    Feb 2016 - Sept 2018

  • Project Manager (IT Channels Support and Applications Management)

    Nov 2013 - Jan 2016

  • Infrastructure & Application Support , ATMs & POS

    Jun 2007 - Nov 2013
• 

  Verizon

  Nov 2018 - Jan 2020

  Scrum Master

  • Fostered a collaborative environment between management and the team.• Refined and prioritized the Product Backlog in collaboration with the Product Owner.• Removed impediments and protected the team from distractions.• Tracked and reported on team metrics using Jira.

• 

  Ezek Systems LLC

  Feb 2020 - Jan 2023

  Sr Scrum Master

  • Supported the team in the deployment and integration of the organization’s incident management tool.• Promoted empirical learning and team self-organization.• Ensured a psychologically safe environment and removed impediments.• Fostered continuous improvement through effective retrospectives.• Managed Product Backlog with the Product Owner, ensuring stories were refined and prioritized.• Ensured the team learns through empiricism which makes a difference in the team’s velocity over time. • Ensured a psychologically safe environment and protecting my team from external and internal impediments.• Encouraged an environment of continuous improvement through retrospectives by making sure all action items are followed through to resolution. Show less

• 

  TechSur Solutions

  Feb 2023 - now

  Scrum Master

  • Support teams in implementing features, modernizations, and enhancements on a procurement website.• Facilitate team events such as iteration planning, reviews, retrospectives, and daily standups.• Monitor progress and report to stakeholders using metrics.• Collaborate with Product Owners to manage and prioritize the backlog.• Identify and resolve issues affecting team performance.• Drive continuous improvements and manage cross-team collaboration.• Optimize workflow and remove non-value-added tasks to improve time-to-market.• Work with Product Owners to maintain a backlog of work and identify iteration priorities, scope, and goals.• Organize cross-team/cross-ART collaboration efforts.• Protect teams from uncontrolled expansion of work and unachievable commitments. Show less