Isaack Mutuma

Experience

• 

  Barclays Bank

  Feb 2005 - Sept 2007

  Customer Advisor

  Providing world class customer service at the branch in cash and ATM operations.Undertaking responsibilities of cash reconciliation at the branch level.

• 

  Barclays Bank Of Kenya

  Oct 2007 - Aug 2008

  Rigour Analyst

  Ensuring a sound internal control environment within the Operations function through proactive identification, review and monitoring of control issues.

• 

  Barclays Bank

  Aug 2008 - Jan 2010

  Conducting investigations and analysis of all system changes, issues and liasing with developers to articulate business requirements in design and functionality.Undertaking of change management for projects.Review business readiness for system change implementation projects. leading a team in Barclaycard in conducting UAT testing for Prime 3 system to replace MCCPS.

  • Systems Support and change management

    Jan 2009 - Jan 2010

  • Prime 3 UAT Lead

    Aug 2008 - Feb 2009
• 

  Absa Group

  Jan 2010 - now

  Senior Project and Change Manager

  Apply a structured methodology and lead project and change management activities over cross section of functions.Setting up project teams and providing leadership to ensure that the project is run in an efficient and effective manner to achieve business objectives.Create actionable deliverables for the five change management levels: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.Complete project and change management assessments and assignments.Manage stakeholders at various levels for the life of the project.Manage the portfolio and change load Show less

• 

  Absa Bank Kenya

  Apr 2021 - now

  Transformation Manager

  Lead stakeholders to ideate and identify the most important actions towards delivering organizations strategy linked to specific work streams and projects.Coordinating design effort and leading design thinking within the work stream to ensure the solutions are delivered within cost budget and scope.Development of transformational business requirements (work streams) to meet their strategic objectives.Define scope and plan the project and agree structure and deliverables based on the agreed/signed off Business Requirements and timelines.Monitor and control the use of resources and funds.Establish the correct structures to control the ongoing operational service, through through Service Management Groups and Service Level Agreements. Show less