Ken Tustin, A-CSPO, CSM

Experience

• 

  Worcester County Recreation and Parks

  Jan 2006 - Jan 2014

  Program Manager

  Design, budget and manage recreational programs for youth and adults.Develop marketing strategies to grow programs.Recruit and train volunteers to coach and mentor the youth participants.Provide excellent customer service through constant communication with my staff and volunteers

• 

  Wicomico County Recreation, Parks & Tourism

  Jan 2014 - Jan 2015

  Athletic Complex Manager

  Created business plans for the overall usage and big picture development of a local sports complexScheduled, organized and ran local and national tournaments and social eventsWorked as a liaison between outside organizations, league boards and federations

• 

  ETrak Recreation Software

  Jan 2015 - Jan 2019

  Training and Support Specialist

  Involved in all aspects of the SDLC using Agile and Kanban methodologiesDrove development of new features based off of client requests and market needsCreated training documentation for new and existing clienteleWrote customized reports using mySQL and Jasper iReportsTrained clients on softwareProvided technical support to clients

• 

  CivicPlus

  Mar 2019 - now

  • Product Owner - CivicRec

    Jan 2023 - now

  • Product Manager - CivicEngage & CivicOptimize

    Nov 2021 - Mar 2023

  • Implementation Analyst - CivicRec

    May 2020 - Oct 2021

  • Implementation Consultant / Project Manager - CivicRec

    Mar 2019 - May 2020