John Gutierrez

Experience

• 

  Colfondos S.A.

  Jul 2007 - Jan 2011

  Software Tester

  Key responsibilities: • Led a team in developing a comprehensive testing framework, reducing software defects by 40% and improving release quality.• Streamlined the bug reporting process, resulting in a 20% reduction in resolution times and higher product reliability.• Collaborated with developers to identify and resolve critical bugs in pre-release software, ensuring a flawless product launch.• Collaborated with developers to identify and resolve critical bugs in pre-release software, ensuring a flawless product launch.• Trained and mentored junior QA team members, boosting team capability and ensuring consistent quality standards. Show less

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  Asofondos de Colombia

  Jan 2011 - Oct 2011

  Testing analyst

  Responsibilities:• Run tests for the implementation of adjustments in the different processes of the company.• Follow up, analyze, process and send affiliate information to the Ministry of Social Protection corresponding to the RUAF process (single registration of affiliates).• Execution of database crossings in Excel and Access, for the identification of inconsistencies in the different databases.• Elaborate periodic reports of management to send information of affiliates to the Ministry of Social Protection.Personal achievements:Mention of recognition for my analytical ability and execution of tests, in addition to the management carried out with the Ministry of Social Protection, in which my recursiveness was highlighted in offering effective solutions for this process. Additionally, I developed skills for the design and development of plans focused on the delivery of results. Show less

• 

  Old Mutual Capital

  Oct 2011 - Jul 2012

  Senior Analyst

  Key responsibilities: • Spearheaded operational strategies that optimised processes and led to a significant increase in efficiency.• Designed strategies and work plans aimed at optimising operating processes, including tech developments.• Established agreements and work plans with third parties, with the aim of increasing the effectiveness of management indicators.• Created and presented periodic reports that offered data-driven insights, contributing to business improvements.

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  Asofondos de Colombia

  Jul 2012 - Sept 2022

  Key responsibilities: • Prioritised the Product Backlog to align with strategic goals, resulting in a 45% increase in project alignment with business objectives.• Managed cross-functional teams of up to 20 members, successfully implementing Agile methodologies to improve project delivery speed by 30%.• Developed and executed risk management strategies, mitigating potential project delays and saving the company an estimated $150K annually.• Contributed to the development of customised training and help guide documentation, which enhanced user adoption and significantly reduced support requests.• Provided vision and direction in Agile ceremonies, leading to an improvement in team efficiency and sprint success rate.• Managed project budgeting and scheduling, successfully delivering projects on time and within budget, even with unexpected changes.• Defined project goals and monitored progress through Burndown Charts, achieving on-time delivery for critical deadlines. Show less Responsibilities:- Led the coordination of operations, guiding the team to obtain results.- Designed strategies and work plans aimed at optimizing operating processes, including technological developments.- Established agreements and work plans with third parties, with the aim of increasing the effectiveness of management indicators.- Prepared periodic reports and presented management indicators.Personal achievements:I designed and successfully implemented the "Synchronization Plan", through which I established a procedure for identifying causes that generate inconsistencies in the database. Thanks to this plan, I significantly reduced the number of inconsistencies and increased the effectiveness of various operational processes. Show less

  • Operation Coordinator - Product Owner

    Sept 2014 - Sept 2022

  • Senior Analyst

    Jul 2012 - Sept 2014
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  Palladium: Make It Possible

  May 2023 - now

  Scrum Master BA

  Key responsibilities:• Lead the Scrum Ceremonies to facilitate and uphold the best practices, values, and principles of Agile Methodologies and the Scrum framework, providing guidance and support throughout all phases of the system project lifecycle.• Managed sprint executions and coordinated releases across multiple environments (Staging, Release, Production), ensuring 100% system integrity and minimizing downtime.• Collaborated with stakeholders and countries to collect and document their business requirements in detailed functional specifications such as epics, user stories, and acceptance criteria reducing misunderstandings and increasing team’s velocity.• Implemented process improvements that significantly boosted team velocity and delivery efficiency.• Prepared comprehensive Sprint Reports and Release Notes that streamlined communication with end-users and improved adoption of new functionalities.• Facilitated Quality Assurance processes and developed test plans that ensured high-quality deployments and met all functional requirements.• Implemented the 'IRD Service Desk' as the primary channel for countries to report issues and request improvements, enhancing communication and support efficiency.• Evaluated the needs, operational processes, and workflows of multiple countries, identifying key areas for enhancement and driving impactful improvements. Show less