Christopher Sabarillo

Experience

• 

  Sykes

  Jul 2004 - Jul 2009

  - Handled a project/account and focused primarily on the operations, quality and training side of the business. - Ensures account is meeting and exceeding client requirements. - Providing business solutions and recommendations to the client.

  • Account Manager

    Aug 2008 - Jul 2009

  • Team Manager

    Jul 2004 - Jul 2008
• 

  Concentrix

  Sept 2009 - Feb 2022

  • Implement and manage multiple programs • Business acquisitions and implement Sales initiatives for multiple sites• Improve problematic departments to increase performance• Coordinate with client executives for process improvement and recommendations to improve Sales and generate additional revenue.• Conducts analysis and provides feedback to CDO and DVO Site Directors to align process improvement for multiple sites.• Formulates performance standards to align with Sales targets.• Designs operating policies, procedures and systems relevant to the needs of the CCO.• Recommends policies related to support departments.• Strategic and operations planning to drive Sales metrics.• Maintains an efficient performance management system.• PnL accountabilityCOPC HPMT Show less - Implement and manage multiple site locations (MNL, CDO, DVO) for Concentrix Homegrown business.- Currently spearheading the diversification of the program to generate additional revenue.- Coordinate with client executives for process improvement and recommendations to improve Sales and generate additional revenue.- Coordinate with company executives for pricing and new business unit.- Conducts analysis and provides feedback to CDO, MNL, & DVO Sites to align process improvement for multiple sites.- Formulates performance standards to align with Sales targets.- Designs operating policies, procedures and systems relevant to the needs of the CCO.- Recommends policies related to support departments.- Strategic and operations planning to drive Sales metrics.- Maintains an efficient performance management system Show less - Implement and Manage business unit- Manages multiple programs covering EMEA, APAC, and NA operations- Coordinate with client executives for process improvement and recommendations- Coordinate with company executives for pricing and new business unit- Negotiates pricing and updated SOW with client- Coordinates with client to define customer requirements, clarify product support processes, structures and service level standards and productivity targets.- Conducts analysis and provides feedback to Site Director- Formulates performance standards- Designs operating policies, procedures and systems relevant to the needs of the CCO- Recommends policies related to support departments- Strategic and operations planning- Analyze and plan operational PnL- Maintains high performing product support department- Maintains an efficient performance management system Show less

  • Delivery Leader

    Aug 2014 - Feb 2022

  • Senior Manager - Sales and Technical Support

    Feb 2012 - Aug 2014

  • Operations Manager - Technical Support

    Sept 2009 - Feb 2012
• 

  Ubiquity

  Feb 2022 - Aug 2022

  Director Of Operations
• 

  Outsource Access

  Oct 2022 - Jul 2023

  Chief Delivery Officer
• 

  GLG

  Jul 2023 - now

  Network Member

  As a GLG Network Member, I bring 20 years’ of experience in the BPO industry to help clients solve some of their toughest business challenges around site and service delivery operations.GLG is the world’s insight network. It connects decision makers to the right experts so they can act with the confidence that comes from true clarity and have what it takes to get ahead. Its network of experts is the world’s largest and most varied source of first-hand expertise.