ARAVIND SRINIVASAN

Experience

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  Arcturus Group of Individuals

  Aug 2014 - Aug 2015

  SEO Engineer

  Technical Writing, Content Writing and E-Publishing which includes Articles, Blogs & Press Releases

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  MOULD TRAINING AND NETWORKS (INDIA) PRIVATE LIMITED

  May 2016 - Sept 2018

  Network Solutions Architect

  Responsibilities:Desktop & Network Support:✓ Installing & Troubleshooting Operating systems and application Software✓ Assembling Desktop Computers and troubleshooting their hardware✓ Basic experience in Implementation of Security FORTINET✓ Networking tools – Config Tool, VMS✓ Mail Server - Exchange Server 2010✓ Mail Client – Outlook✓ SAN& NAS storage Configuration & Maintenance✓ Installation & Configuration of Wireless Access Points, Handling basic desktop troubleshooting like OS Installation, BSOD, RAM Issues, monitor issues, driver installation, Antivirus installation & update✓ Configuring modem and routers for internet connectivity✓ Network & Power Auditing for TCS Examination CentersOn-Site Support:✓ Auditing of overall infrastructure, network and power for the given TCS Exam Centers across India. (Approx. 200 and above centers)✓ Handling TCS iON Projects like LISP & IRM Centers✓ Troubleshooting and maintaining issues on storage and networking devices like IP CAMERA, NVR, NAS, & SAN✓ Protocol Knowledge on DHCP, Static routing and dynamic routing protocols, Telnet, SSH✓ Experience in remote handling software’s like TeamViewer, Ammyy admin and Any desk Show less

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  SOPOS Technologies Private Limited

  Sept 2018 - Jan 2020

  Senior Technical Associate

  Responsibilities:IT Helpdesk:✓ Providing Technical Support On-Call, Email and via Chat to the EMEA, APAC, US & CA (AMER) clients✓ Providing Remote Assistance to the customers via TeamViewer✓ Managing Knowledge Base and assigning Higher Priority Tickets to the Concerned L2/L3 Teams as per the ITIL Process✓ Maintaining the customer reports as per the SLA and reporting it to the managementNOC support:✓ Providing 24/7 NOC support to Client✓ Monitoring & Managing SolarWinds tool (SAM & NPM)✓ Monitoring CPU Storage, Memory, Critical Services, Load Balancing✓ Forecasting the CPU storage, I/O read right operation and memory✓ Monitoring Network devices in Cisco Meraki cloud console.✓ Monitoring Bandwidth utilization, Node availability, Application availability & URL monitoring✓ Monitoring VPN status, Security logs and URL white-listing✓ Providing Remote supportWindows Desktop & Network Support:✓ Offering Desktop and Network Support for Windows Server and Client and VHD/VDA Environment and Managing O365 & PrintCloud Admin.✓ Installing/Configuring Computer Hardware Operating Systems, Microsoft Applications, MS Office and Maintaining Active Directory.✓ Troubleshooting System/Network problems and Diagnosing/Solving Hardware or Software faults✓ OKTA Single Sign-On Access administration✓ TeamViewer Tensor Administration for remote support✓ Ticketing Incidents, Tasks and Service requests Show less

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  PDI Technologies

  Sept 2020 - now

  Onboarding Specialist