Anthony Lyons

Experience

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  Southside Pawn and Jewelry

  Jul 2006 - Aug 2011

  Pawn Broker

  Developed a system to organize all loaned items that improved search times.Personally sold over 15% of the monthly sales.Inspected and tested all items that came in for pawn or sale to insure quality of our products. http://pawnstlouis.comhttp://stlouisgunsales.com

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  University of Central Missouri, Recreation Center

  Oct 2011 - Dec 2013

  Range Safety Officer

  Maintained all trap and skeet machines and firearms.Trained new employees the fundamentals of operating and maintaining all equipment, first aid procedures, and open/closing procedures. Taught new shooters the fundamentals of firearm safety.Increased range profits by networking and building strong customer relationships.NRA Range Safety Officer Certified

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  Healthcare Solutions Team

  Mar 2014 - Mar 2016

  Health Insurance Broker

  Professional Health and Life Insurance BrokerCareer Sales: $588,369.72Licensed broker in 7 states: MO, IL, MI, IN, TX, OH, NVAssist clients with new health insurance that meets their needs and budgets.I help clients will any and all questions or problems they may have throughout the year.

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  24-7 Intouch

  Apr 2016 - Mar 2018

  I was a Team Coordinator (Assistant Manager) that oversees the daily operations of a team of 18 people. My daily duties include making sure everyone adheres to their daily schedule, evaluate any customer surveys that come in for coaching opportunities, weekly coaching with each agent to go over areas of improvement and what they are doing great on, taking supervisor calls when the situation arises, making sure urgent cases have around the clock assistance, and assisting in new employee training. In between fulfilling those duties, I attend to my team of agents and assist them with any questions they have on the cases they are working on. Show less Trip Experience Case Manager Scheduled cases as my primary responsibility and assisted with inbound calls when neccessary.Negotiated between both hosts and guests for active trip issues.Accountable for the final decision on trip cases, and gave fair outcomes to both parties.Most cases I oversaw involved negotiating refunds regarding the cancelation policy on the reservation agreement.Determined party at fault on damaged property claims.Always collected documentation and statements by both parties before starting negations.I exceeded goals and received high reviews on all performance parameters. I averaged 17.5 closes per day and 80% customer satisfaction based on submitted surveys. Site goal is 12 closes per day and 60% customer satisfaction. Show less

  • Team Coordinator

    Nov 2016 - Mar 2018

  • Customer Service Representative

    Apr 2016 - Nov 2016
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  Bank of America

  Mar 2018 - now

  During this new work from home environment, I was selected to be on a special team with the bank that was responsible for developing and implementing processes to get our new high performance work stations in the hands of our call center agents. I developed training manuals that were included with the new equipment we sent to agents homes, these manuals had step by step pictures to guide agents through the set up process. I also ran online training classes that walked through the set up process in real time, these classes required us to develop tracking documents so we knew where everyone was in the deployment process incase issues arised. If an agent wasn't able to be set up during the class I would follow up with them individually to ensure a successful deployment. Being able to think on your toes when new issues were critical to keep classes going smoothly. To date we have successfully deployed over 17000 new workstations to our agents in 6 months. Show less

  • Training Specialist

    Nov 2020 - now

  • Customer Service Specialist

    Mar 2018 - Nov 2020