Elena Tokareva

Experience

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  RSoft Ltd

  Jan 2000 - Dec 2000

  Product Analyst for Telerate Inc.

  INFORMATION & MARKETING CENTER FOR THE ST. PETERSBURG UNION OF MANUFACTURERS AND ENTREPRENEURS* Promotion of Telerate Energy Service: Participated in promoting the Telerate Energy Service, a real-time comprehensive package covering global markets of crude oil, petroleum products, gas, and electricity, in the North-West Region of Russia.* Customer Analysis: Gathered and analyzed information on prospective customers.* Product Knowledge and Support: Trained extensively on the functionality of Telerate software products and provided analytical and information support to current and prospective clients.* Presentations: Arranged in-house and on-site presentations of the Telerate Channel.* Promotional Materials: Prepared promotional materials based on original Telerate collateral. Show less

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  Ectaco

  Jan 2001 - Jun 2002

  Communications Officer | Tech Writer for Outsourcing Department at Ectaco Development Center

  DEVELOPMENT OF PDAS AND SPEECH RECOGNITION TECHNOLOGIES. THE COMPANY WAS ONE OF THE WORLD LEADERS IN ITS NICHE.* Market Research: Investigated competitors' products and selling tactics, gathered data to identify the most promising directions for new model development, and managed databases on current and prospective customers.* Sales and Account Management: Conducted preliminary talks, starting from cold calls and direct email campaigns to organizing product demonstrations and negotiating terms and conditions of agreements. Acted as Account Manager, corresponding with current customers, organizing delivery and support for purchased software, and resolving issues.* Translation and Documentation: Translated promotional texts from Russian to English for brochures and the website. Composed business offers in English and Russian targeted at various user groups and specific companies. Wrote user manuals for the company's products (handheld translators/business organizers) in English and Russian. Tested the software using emulators and devices.* Strategy and Analysis: Wrote conceptual materials on selling strategies and prepared analytical reports.* Follow-Up and Partner Inquiries: Arranged follow-up communications with business contacts made by Ectaco managers at Comdex and CES expos. Conducted inquiries with potential partners regarding their products and services for use in Ectaco's new projects. Show less

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  PROMT

  Jul 2003 - Sept 2005

  Corporate Programs Manager | International Sales Coordinator

  SOFTWARE DEVELOPMENT AND PROMOTION OF UNIQUE MACHINE TRANSLATION SYSTEMS. THE COMPANY REMAINS THE WORLD LEADER IN ITS NICHE.* Corporate Account Management: Managed corporate accounts, handled pre-sale and post-sale communications with corporate clients, conducted in-house and on-site product presentations, supervised deliveries, arranged overall client support, and maintained customer relationships, including troubleshooting. Prepared offers, contracts, and sales analytics reports.* Product Development: Developed guidelines for new product functionality based on information received from corporate clients and individual users through preliminary audits, information processing, and manual software testing.* Partner Interaction: Negotiated with foreign partners, set up contracts, arranged support and deliveries, and developed training programs for international resellers. Supported marketing activities, including organizing promotional actions such as open seminars for IT managers.* Content Development: Created descriptions and website concepts in both Russian and English, developed pre-sale descriptions for products and corporate solutions. Show less

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  DynoPlex Inc.

  Oct 2005 - Mar 2007

  Online Sales, Marketing & Partnerships Coordinator (Team Lead)

  DEVELOPMENT OF CORPORATE-LEVEL OFFICE SOFTWARE FOR MOBILE PLATFORMS SUCH AS BLACKBERRY® AND ITS GLOBAL MARKETING. THE COMPANY WAS A WORLD LEADER IN ITS NICHE UNTIL SOLD TO QUICKOFFICE IN 2008.* Human Resources: Planned, budgeted, selected, trained, and motivated personnel.* Partnership Program: Managed the Partnership Program, developed the Partner Program, negotiated and signed up new resellers, arranged technical support for partners, resolved issues, processed new orders, and controlled invoicing and payments.* Software Deliveries: Organized and controlled software deliveries for corporate customers.* Web Content Support: Arranged support for the company's and partners' website content.* Analytic Procedures: Established analytic procedures for the Partner Program, including total sales, sales by product, sales by reseller, indices, diagrams, and reports.* Joint Marketing Actions: Organized joint marketing actions such as promotions, mailings, and contests with developers, partners, and specialized tech forums. Prepared various marketing materials, including printed collateral and presentations.* Coordination: Coordinated operational and strategic tasks with other departments, especially in developing and launching new software products. Show less

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  Arkan Group

  Sept 2007 - Sept 2009

  Systems Analyst | Technical Writer with R&D Department

  DEVELOPMENT, PRODUCTION, INTEGRATION, AND SERVICING OF COMPLEX SECURITY SYSTEMS (HARDWARE & SOFTWARE, WIRELESS & OTHER NETWORKING TECHNOLOGIES, MAP-BASED VISUALIZATION, REAL-TIME MONITORING)* Analysis: Analyzed existing business processes against high-level corporate requirements for change, identified problems, and formulated recommendations. Synthesized information into logical and manageable components. Investigated existing solutions to assess the feasibility of introducing specific functionalities into our systems.* Elicitation and Communication: Interacted closely with users and managers at all levels to gather information. Collaborated with the tech support team to develop support strategies.* Documentation: Created use case diagrams and scenarios (UML). Wrote detailed specifications (IEEE 830-1993, GOST 19, GOST 34) and user manuals. Developed presentations on software products and prepared complete documentation sets for rights registration. Show less

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  Zodiac Interactive

  Sept 2009 - Sept 2018

  Analyst | Senior System Analyst | Lead System Analyst | Analysts & Tech Writers Team Lead

  SOFTWARE DEVELOPMENT OF INTERACTIVE TV GUI APPLICATIONS AND CLIENT-SERVER SOLUTIONS FOR US AND CANADIAN CUSTOMERS* Requirements Analysis: Analyzed customer requirements and user story documentation, interacted with customer representatives to clarify and resolve issues, and composed and managed requirements, use cases, and user stories for software developers and QA engineers. Prepared context descriptions and diagrams.* Conducted comprehensive competitor analysis within the software market, identifying key product features that could potentially rival the system currently under development. This included a thorough review of industry-leading products, assessment of their strengths and weaknesses, and identification of feature gaps and opportunities for differentiation.* Elicitation and Communication: Elicited technical information from project team members, communicated agreed approaches to stakeholders, analyzed and assisted in resolving issues and bugs, provided information on request, coordinated developers' efforts within the project, and helped arrange deliveries.* Documentation: Created and maintained project documentation, including Software Requirements Specifications, Application Usage/Data Collection Specifications, High-Level Design Documents, Software Architecture Documents, SNMP Specifications, WUI Specifications and mockups, Diagnostics Parameters Descriptions, Remote Diagnostic and Control Commands Specifications, Pre-sale Technical Descriptions and Proposals, complex Installation and Configuration Guides for client/server solutions, Demo Scenarios, User Stories, and UML diagrams.* Team Leadership: Coordinated tasks within the Analytics Department in collaboration with Project Managers, Developers, Architects, and QA Engineers. Arranged training sessions, inspired continuous education among team members, tested and integrated requirement management tools with the existing development cycle, and interviewed and tested candidates. Show less

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  Nexign

  Oct 2018 - Mar 2022

  Senior Analyst

  SOFTWARE DEVELOPMENT OF BUSINESS SUPPORT SYSTEMS FOR TELCOsMy experience encompasses various shared components of Business Support Systems (BSS) such as TMF-based Partner Relationship Management (PRM), Order Management (OM), and others. Notable achievements include:* Working with GSMA and TM Forum documentation.* Eliciting and analyzing requirements at all levels.* Writing Software Requirement Specifications (SRS), API documentation, and other technical specifications, whether using templates or creating them from scratch.* Modeling with class, activity, use case, sequence, component, or deployment diagrams (UML).* Modeling business logic processes using BPMN.* Designing system architectures.* Developing High-Level Design (HLD) and Low-Level Architecture (LLA) documents.* Participating in GUI prototyping, collaborating closely with web and UX designers.* Engaging in various other Business Analysis (BA) and Systems Analysis (SA) routine activities. Show less

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  Surf

  Mar 2022 - Jul 2022

  System Analyst

  MOBILE APPS DEVELOPMENT* Gathered and analyzed functional requirements by working closely with customers and the team.* Developed UI specifications in close collaboration with UX engineers and designers.* Created OpenAPI 3.0.2 specifications (Swagger, YAML).

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  IT.

  Nov 2022 - now

  Lead Systems Analyst