Sumaya Nagi

Experience

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  Wings Tour & Nile Cruises

  Oct 2009 - Dec 2009

  Tour Operator

  o Follow up on reservation files for an international conference arranged by the outgoing team.o Answer customer’s phone calls, contact hotels and make reservation if needed.

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  Form Company for Import & Export

  Jan 2010 - Dec 2010

  Administrative Assistant Office Manager

  - Oversee and supervise all administrative functions: Prepare and maintain record of various reports as needed in day-to-day administrative tasks.- Lead, direct and support administrative staff in their administrative tasks.- Maintain stationery, files and the company’s inventories.- Provides historical reference by utilizing filing and retrieval systems.- Maintain and update administrative and personnel databases and other correspondence.- Manage schedules, calendars, presentations, spreadsheets and other related office tasks.- Coordinate with all the company’s departments, announce the managerial standards and check on if necessary.- Organize meetings, attend meetings of directors, manage bookings for management for business trips.- Dealing with the company’s exporters in Germany and Spain.- Maintains customer confidence and protects operations by keeping information confidential.- Follow up on office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.- Contributes to team effort by accomplishing related results as needed.- Checks on the factory staff & requirements, keeping equipment operational by following manufacturer instructions and established procedures. Show less

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  Expedia.ca

  Jan 2011 - Jan 2012

  Travel Counsellor

  • SABRE Expert: Handling all ticketing requests working on Sabre system.• Hotels and vendors: Booking, changing and cancelling upon client request.• Itinerary and other inquiries:• Creating new Itineraries, Changing or cancelling some items on existing itinerary as per client request.• Suggesting new Ideas, destinations, activities and special offers. Giving advice for the non-experienced travelers.

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  Memphis Tours

  Oct 2016 - Mar 2017

  German Travel Counselor

  • Creating new Itineraries, Quotations for the Travel Offer. Ensuring all procedures are done professionally aligned with rules and restrictions considering client demands and satisfaction at the same time.• Following up on the customers till they get back home.• Suggesting new Ideas, activities and special offers. Giving advice for the non-experienced travelers.

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  Orange Business Services

  Apr 2017 - Mar 2019

  Service Implementation Manager " Project Coordinator " Germany & Austria Team

  Responsibilities - Executive Project Coordinator Management role :* Check all Projects Inquiries, manage equipment & deadline delivery & maintain Quality.* Coordinate with all the teams involved in the project to meet the expected date for delivery.* Take accountability for small project performance.* agreed outcomes required from small projects.* Liaise with the Orange business units for project deliverable's.* Direct execution of own small projects.* Responsible for delivering the agreed outcomes required from small projects.* On large projects assist project managers in the use of formal process to estimate times for all activities, sequence them and prepare the schedule.* Assist with defining and controlling delivery schedules to meet customer targets.* Assist in the management of any corrective actions.* Assist in the implementation of project communications providing regular reports and adhoc communications as required.* Assist with generating and maintaining stakeholder mapping and matrixes.* Assist with the risk management processes ensuring that data is regularly updated and reported as requited.* Manage third party equipment and suppliers to achieve schedule as directed.* Create and maintain project procurement data. Show less

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  Momentum Solar

  Jan 2021 - Jul 2021

  Field Marketer

  - Qualify potential clients, Schedule appointments with Headquarters and following up with the teams.- Support the team with effort, enthusiasm, language skills and other experiences and skills gained throughout the previous fields, translation for non-English speaking clients with the languages I speak.- Build a solid base for potential client, encourage them to learn more with a specialist that offers a tailored proposal fitting their needs, at their convenient time, following the CDC guidelines with an option of zoom meeting appointments. Show less

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  Hopper

  Aug 2021 - Mar 2023

  Senior Travel Experience Agent

  - Assisting the passengers in post booking requests ,change, cancellations & schedule changes , working on GDS systems.- Advising the fare policy, following up on refunds & process some other requests.- Contacting the Airlines for some cases, ensuring the passenger can get the best possible solution, or even exception for some cases.- Getting exceptional solutions outside of the box for some cases and escalations.- Liaise with other teams for products on Itinerary other than the flights. Supporting the transportation marketplace vertical by handling all post booking requests for rental car reservations. Show less

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  Global Travel Collection

  Jul 2023 - Apr 2024

  Leisure Travel Advisor

  - Plan itineraries, book tickets and arrange travel accommodations and services. - Research and provide solutions to client travel-related problems pre & during their trip. - Collaborate with DMC's abroad for the perfect tours, culinary & local hidden gems experience.- Provide top notch customer services to internal and external clients. - Using all the luxury tools & websites such as Virtuoso, Select Hotel program , Rolzo for luxury transfers to meet & exceed client's needs.- Provide luxury travel sales & commission through the programs & selected business 3rd parties. Show less