Vassil Georgiev

Experience

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  Adecco UK

  Jun 2007 - Nov 2008

  IMAC / IT Requests Team Lead

  Leading in all operational and leadership aspects a team of IT administrators responsible for IMAC (Installations, Movements, Amendments and Changes) requests for the whole Adecco UK&I group.The team was responsible for managing all IT Security access (internal and external applications, Active Directory, Lotus Notes, PeopleSoft, AS/400, etc.), organizing hardware procurement, delivery and installation with the local UK IT Field services team. Involvement in different Adecco UK&I IT projects and initiatives. Show less

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  HP

  Dec 2008 - Aug 2013

  Led and developed a high-performing technical team of 30 UNIX/Linux system administrators, dedicated to providing comprehensive platform support for enterprise customers' UNIX/Linux environments, including HP-UX, AIX, Solaris, Red Hat Enterprise Linux, and SuSE Linux.Responsibilities included:- Managing individual and overall team performance- Coaching and mentoring team members- Facilitating people development- Expanding and enhancing the team's portfolio- Ensuring compliance with SLAs and service availability targets- Meeting and exceeding customer expectations Show less Responsible for providing technical support for various HP ITO customers' Windows, Citrix, and VMware environments.Handling a range of incidents and service requests remotely, performing server hardware troubleshooting, and coordinating hardware replacements with external vendors.Possess an excellent working knowledge of Windows platforms and networking infrastructure, including Workgroup, Domain, DNS, WINS, and DHCP.Experienced in MS Clustering, backup operations, middleware applications (Terminal Services, Citrix, RDBMS like Oracle and MS SQL), web servers (Apache, IIS), and messaging platforms (Exchange, Lotus Notes). Show less

  • Linux Service Delivery Manager

    Dec 2011 - Aug 2013

  • Team Lead, Shift Management

    Feb 2011 - Dec 2011

  • Shift Manager

    Nov 2009 - Feb 2011

  • Senior Windows Server Administrator

    Dec 2008 - Nov 2009
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  Hewlett Packard Enterprise

  Aug 2013 - Aug 2017

  Network Service Delivery Manager

  Led a team of over 50 experienced Network Engineers skilled in providing comprehensive technical support for network infrastructure and services, including Cisco and HPE routers and switches, F5 load balancers, Riverbed WAN accelerators, and Cisco and Aruba WLAN controllers, serving some of Hewlett Packard Enterprise's largest customers among the Fortune Top 500 companies.Given the critical nature of these network services, the role encompassed both service operations and people management, with a primary focus on escalation management, operational excellence, SLA compliance, customer relationship management, people development and training, and project management. Show less

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  KOSTAL Group

  Aug 2017 - now

  Responsible for the establishment and successful operation of company's IT Shared Service Center in Sofia, Bulgaria which provides different IT services to the whole KOSTAL Group: * Infrastructure (Servers and Network)* Application Management (SAP FI/CO, SD, MM, EWM, Ariba)* Service Desk and L1 technical support* Workplace Management* Low Code Software Development* Project Management

  • Infrastructure and Workplace Services Manager

    Jun 2023 - now

  • Head of IT Shared Service Center Bulgaria

    Aug 2017 - now