Mukaromah -

Experience

• 

  HIMAREKTA "Agrapana"​ ITB

  Sept 2018 - Oct 2018

  Staff of Workshop AGRIFASCO 5th

  • Held a 2-day workshop on urban farming and organic farming with 80 participants from the general public and agricultural activists from various backgrounds• Organized workshop activities, acting as Liaison Officer who helps speakers during workshops

• 

  HIMAREKTA "Agrapana"​ ITB

  Jul 2019 - Jul 2021

  Holding final project sharing activities and providing course tutoring services to mass associations • Organized community empowerment activities and village deliberations in the assisted villages of Cibacang• Arranged live-in activities for 20 agricultural engineering students for 2 days in Cibacang • Act as a relationship between the committee and children’s parents during EBK activity• Arrange children to be directed to their respective classes and accompany the children during EBK activity Play a role in raising funds for AGRIFASCO activities by selling Student Association merchandise and snacks at the secretariat of the Student Association • Held acclimatization activities for approximately 3 months, acting as a provider of materials and methods regarding the set, values obtained from student associations, and agricultural engineering courses• Provided an assessment related to prospective members of the appropriate association to join the student association and evaluate the materials and methods provided

  • Staff of Member Walfare (Kesra)

    Aug 2020 - Jul 2021

  • Staff of Community Service (Pengabdian Masyarakat)

    Aug 2018 - Aug 2020

  • Staff of Parents Relation and Coordinantion Division in Science and Dengue Class for Kids (EBK 2020)

    Jan 2020 - Feb 2020

  • Staff of Business Fund AGRIFASCO 6th

    Sept 2019 - Jan 2020

  • Staff of Material and Method AKLIMATISASI

    Jul 2019 - Aug 2019
• 

  Muslim ITB Jatinangor

  Sept 2019 - Mar 2020

  Staff Media Syi'ar

  • Publish on social media containing Islamic advice, Islamic knowledge, and Muslim holiday celebrations on the MIJ Line and Instagram accounts• Created a bulletin containing information about Islamic knowledge and MIJ’s organizational structure

• 

  PT Famili Ekokultura

  Jun 2020 - Aug 2020

  Digital Internship

  • Held an online urbanutrigarden workshops and conduct a literature study on the ins and outs of companies and stages of entrepreunership in the field of organic agriculture• Conduct a case study on the role of the organic mindset in the era of COVID-19 pandemic

• 

  Muslim ITB Jatinangor

  Aug 2020 - Jul 2021

  Wakil Bendahara

  Responsible for making a summary of MIJ’s financial statements every month

• 

  Institut Teknologi Bandung (ITB)

  Aug 2020 - Jul 2021

  • Lead an online practicum with 55 students from various regions and is responsible for overcoming problems or obstacles experienced by students and making videos about the practicum modules implemented• Provide assessments and materials regarding online practicum module which was carried out 55 students

  • Mahasiswi

    Aug 2017 - Jul 2021

  • Livestock Biology Lab Teaching Assistant

    Aug 2020 - Dec 2020
• 

  PT. INFOMEDIA NUSANTARA

  Apr 2022 - Sept 2022

  Telkom 147 Call Center Agent

  • Completely answer ±60 customer questions regarding information related to Telkom and Indihome products via call• Resolve customer requests and complaints to the extent of their authority• Immediately notify the team leader if a special case is found that must be resolved immediately

• 

  PLN Icon Plus

  Dec 2022 - now

  • Provide solutions to ±45 customer questions regarding monthly promos, complaints, and internet disruption to ICONNET services via live chat channel• Provide maximum service to customers so that problems related to internet problems or disruptions are resolved immediately• Escalate related internet problems or disruptions that exceed the service SLA• Coordinate with the team leader if there are special cases that require further resolution and follow-up. • Answer ±50 customer questions regarding reporting complaints or internet disruptions to ICONNET via telephone service.• Escalate complaints or disturbances that require accelerated handling so that they are followed up immediately. • Provide solutions to ±70 questions related to complaints and disturbances experienced by customers regarding ICONNET products via email.• Provide maximum service to customers so that the problems experienced are immediately resolved.• Coordinate with the team leader if there are special cases that need further resolution and follow-up.

  • Customer Service Officer - Chat

    Aug 2024 - now

  • Customer Service Officer - Voice

    Nov 2023 - Jul 2024

  • Customer Service Officer - Email

    Dec 2022 - Nov 2023