Michelle Schroeder

Experience

• 

  Discovery Limited

  Apr 2007 - Oct 2018

  Billing Specialist

  • Maintained service delivery by the Billing Services environment to all Discovery clients.• Communicated effectively to all Discovery clients and stakeholders about billing issues and adhered to standard operating procedures and/or laid down policies and procedures.• Ensures compliance with all relevant Billing Services environment policies and ensures that Service Level Agreement is reached• Ensures that Quality Audit criteria are met • Effectively managed a portfolio of Corporate Clients who were on Discovery Health Medical Aid • Actioned all pre-billing exception reports and Facilitated the distribution of billing statements, invoices credit notes.• Managed and reconciled all premiums collections for group entities monthly via bank statements. Allocation of payments for group entities • Managed and maintained portfolio aging report and communicated all discrepancies diligently. Excelled in problem solving skills in clearing all arrears older than 120+days • Applied and maintained debtors and creditors by applying credit control skills and following compliant procedures in terms of suspensions and lapses.• Ensured all payment differences are adjusted and resolved with employers and stakeholders.• Facilitated New Business processes (where applicable and requested) and assisted with New onboarding of clients (Group Schemes)• Assisted employers / Employer contacts with resolution of potentially service failures or escalated queries.• Building and maintaining professional and respectful relationships. Show less

• 

  Altron Digital Business

  Oct 2018 - now

  •Project and Finance Administration and Coordination and support for all Project Managers, Scrum Masters , Service Delivery leads , Line managers and Exco•Assist and oversee Project Planning and resourcing.•Accurate analytical finance and project reporting .•Assist and support HR with Onboarding and Facilitate training for all new starters on the in-house Project Management tool and Timesheets System.•Actively manage and follow up on timesheets monthly for Monthly Costing Report as well as for External Reporting on Projects.•Formulate department budgets and Manage CRM forecasting portal for Service Delivery Leads•Planning, monitoring and tracking project deliverables and resource allocations and financials.•Liaising and building relationships with external clients and stake holders•Managing monthly billing and manage monthly invoicing via Project Management and Accounting D365 Platform within billing timeline and deadlines externally and internally.•Manage Vendor requests and third-party invoices and queries •Managing and maintaining project release creations on in-house project management system (Raptor) to integrate with Jira on external clients•Conduct quality control inspections and audits on in-house project management (Raptor)•Monitor Job Orders, tasks creations, help desk calls and task closures•Evaluate and manage risks and warranty items on projects, reporting risks and escalations.•Additional Administrative Support for IT department, HR, Marketing, Opco's and adhoc administration for Exco•Event Planning and social forum committee – planning and executing •Contract Management and administration assistance for all Service Delivery Lead/Sales and external clients.•Accounts Receivable and accounts payable support •Recon management of all payments and invoicing queries •Support for PMO Team and creation of Process Documents for all existing and New Projects as wells as Finance processes•Onboarding of new Vendors and Customers Show less

  • Junior Scrum Master

    Mar 2023 - now

  • Senior Project /Finance Administrator

    Oct 2018 - May 2023