Marcos Monteiro De Souza

Experience

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  Santander Brasil

  Apr 2001 - Jun 2014

  Production Support Analyst

  Production Analyst – Produban @ Santander Bank, São Paulo, Brazil 2007 – 2014IT Technician – G&P @ Santander Bank, São Paulo, Brazil 2005 – 2007Computer Operator – Coopersite @ Santander Bank, São Paulo, Brazil 2001 – 2005Responsibilitieso Control and maintenance of batch processes, monitoring of hardware technicians, backup/restore operations, file transfer routines, logbooks and checklists, change requests, problems, incidents, as well as mainframe, Linux, UNIX and Windows administrationo Support of critical financial services, implementing/standardizing backups, scripts, deploying applications and monitoring serviceso Creation and maintenance of documents, scripts, fulfillment of SLAs, coordination of change/incident related issues and on-call support to peers and correlated areaso Design, conversion, and implementation of automated batch/backup tasks and workloadsKey Achievementso Promoted to IT Technician after demonstrating my organizational skills and motivation as a Computer Operatoro Invited to become a regular employee as a Production Analyst and join a new department called Production Planning & Control that was created to handle and organize high demands over distributed platformso Created standards for scripts used to automate manual routines using Linux, UNIX, Windows operating systems, SQL and Control-M/EM, enabling operational and support teams to work more efficiently and control large workloads better Show less

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  TIVIT

  Oct 2014 - Jun 2015

  Senior Technical Support Analyst

  Conquest One @ TIVIT, São Paulo, BrazilResponsibilitieso Design, implementation, and support for NetBackup and TSM backup/restore routines, including associated infrastructure, ensuring optimal performance, SLAs and data integrity for any operationo Use of gathering methods to extract information from databases on Linux/UNIX based operating systems, consolidating data and creating management reports for various purposes such as billing, system metrics, disk and resource utilization, auditing requests, etc.o Support, maintenance, and operation of an in-house developed system called TBM (TIVIT Backup Manager) used to store information from TSM (DB2) and Netbackup (Sybase) master servers into a single place, enabling managers and analysts to issue SQL queries and analyze the whole backup environment from a centralized point of viewKey Achievementso Created an interactive menu that cut the time spent on troubleshooting data protection tasks for over 1000 virtual machines from hours to minutes, increasing the productivity of the support team and enhancing accuracy of delivered services by reducing backlogs/waste of time on repetitive taskso Implemented a new functionality to load detailed information for VM backups on the TBM system, and fixed bugs in automatic reports, increasing the accuracy and reliability of the platform, with positive feedback from leaders and peers Show less

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  IBM

  Aug 2015 - Oct 2016

  Support Analyst | Engagement Representative

  Decision Group @ IBM, São Paulo, BrazilResponsibilitieso Deployment and support of web services in development, test and production environmentso System migrations, changes, incidents, decommission and implementation of serviceso Creation and maintenance of documents, manuals, data flow/architecture diagrams and everything else related to the IT infrastructure used by supported applications (databases, replicas, load balancers, web servers, etc.)o Liaison with cross-functional and multicultural teams organized into squads, following Agile principlesKey Achievementso Successfully implemented automated scripts to audit user and system accounts for log activity and disk space usage, generating periodic e-mail reports on a weekly or quarterly basis and eliminating repetitive taskso Was invited to be a backup leader, focal point and to lead team conferences, presenting figures, relevant facts and aligning/distributing tasks. Also participated actively in Blue Community Call meetings, involving relevant departments, managers, customers, contractors and product ownerso Wrote an essential Shell Script / UNIX commands guide, in order to provide training and to share my experience with peers and developers. These training sessions improved the efficiency of the team, enabling team members to use better approaches and more assertive techniques to tackle and troubleshoot issues Show less

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  ME Bank

  Oct 2017 - Aug 2020

  Responsibilitieso Design, build and manage AWS core infrastructure services in order to enable business units to adopt cloud solutions and reduce time to marketo Assess business requirements and implement solutions to integrate on-premises, cloud hosted, and external systemso Leverage Infrastructure as Code via AWS CloudFormation and ensure templates are created and managed following internal standardso Liaise with cross-functional teams, vendors and stakeholders utilizing Agile practices, delivering business value through secure, reliable, performant, manageable, and cost-efficient cloud systems Show less Responsibilitieso Core Banking teams support, maximizing up-time, stability, and performance of Cards and Payment platforms, providing Level 2 & 3 application support for critical business functions on a 24x7 basiso Root-cause analysis (RCA) in response to service requests, alerts, incidents, and problemso Improvement initiatives including automation of manual tasks, processes, productivity tools, re-usable templates, and documentationo Project, Release, and Deployment involvemento Proactive participation within the Delivery Team to maximize team readiness and performance, and to reduce risk of impacts of change on production applicationso Management and improvement of system monitoring Show less

  • Cloud Engineer

    Jul 2019 - Aug 2020

  • Application Support Analyst

    Oct 2017 - Jun 2019
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  A Cloud Guru | A Pluralsight Company

  Aug 2020 - now

  Responsibilitieso Receive escalations from Content Support Engineers and other departments, taking appropriate actions to fix or update hands-on lab templates (infrastructure as code), video lessons (applying call outs/corrections), lab guides, quizzes, practice exam questions, and everything else related to content available in the Cloud/DevOps/Linux domainso Liaise with Technical Writers, Video Editors, Project Managers, Content Maintenance Architects, Content Support Engineers, Content Quality Architects, Training Architects, Designers, Developers, and DevOps Engineers to address any type of content issue that demands engagement of cross-functional teamso Discuss challenges, trends, incidents, align assignments and workload distribution with teammates across multiple geographical locations/time zones during daily stand-up sessionso Develop and maintain procedures and knowledge base, defining standards to approach problems and best practices to remediate content issues Show less

  • Content Remediation Engineer

    Oct 2021 - now

  • Senior Content Support Manager

    Aug 2020 - Oct 2021