Joel Wood

Joel Wood

Helpdesk Lab Assistant

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location of Joel WoodFort Walton Beach, Florida, United States

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  • Timeline

  • About me

    IT Project Manager at North West Florida State College

  • Education

    • Three Rivers Community College

      2005 - 2007
      Associate of Arts and Sciences (AAS) Computer Maintenance Technology
    • Western Governors University

      2016 - 2018
      Master of Business Administration (MBA) Computer/Information Technology Administration and Management
    • Missouri State University

      2008 - 2012
      Bachelor of Science (B.S.) IT Service Management
  • Experience

    • Missouri State University

      Sept 2009 - Aug 2012
      Helpdesk Lab Assistant
    • American Income Life Insurance Company

      Nov 2012 - Jun 2013
      Supervising Agent
    • Three Rivers College

      Nov 2013 - Jun 2017
      Project Technician

      1. Responsible for technical work for implementing all TRC tech projects2. Works with the Director of Computer Services to schedule and implement long andshort range planning goals.3. Works with members of the Computer Services Department to help completeprojects and project related work orders.4. Responsible for working with contractors on new building construction, as well asbuilding upgrades, in order to ensure technology infrastructure in sufficient.5. Responsible for all projects at off-site centers and any other TRC locations.6. Works closely with the Network Administrator and Assistant Network Administratoron all network or server projects.7. Works with the Assistant Network Administrator to fill the Network Administrator’srole when that employee is absent.8. Installs network UTP cable per industry standards, distinguish wire color, use punchdown tools, wire strippers and crimpers.9. Installs telephone cable per industry standards, distinguish wire color, use punchdown tools, wire strippers and crimpers.10. Learns and applies the concepts & operation of a network backbone, such as howhubs, switches, routers, fiber, converters, network interface cards, etc.11. Loads PC software including operating systems, network clients, office suites, etc.12. Installs peripherals such as printers, scanners, monitors, and mice. Show less

    • Northwest Florida State College

      Jun 2017 - now
      IT Project Manager

      1. Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.2. Ensures that all projects are delivered on-time, within scope and within budget.3. Coordinates internal resources and third parties/vendors for high quality execution of IT projects.

  • Licenses & Certifications

    • ITIL Foundation

      May 2011