Michele Challies

Experience

• 

  Unisource Worldwide, Inc.

  Jan 1998 - Jun 2002

  • National Account Contract Specialist

    May 2000 - Jun 2002

  • Accounts Payable

    Jan 1998 - May 2000
• 

  Moore Medical

  Jun 2002 - Feb 2014

  • Web Solutions/Customer Technologies – Gatekeeper, Single Sign OnUnderstand customers’ business needs to determine which web solution(s) will be beneficial to streamline their ordering process, handle set up of determined web solution within our internal system, train customer and Rep on understanding and use of the web solution. Work with IT to solve any problems within 24 hours.Provide training for new Reps on web solutions and answer their questions.Maintain/add/remove customer email login’s utilizing administrator tool within 12 hours.• Manage Aires 2.0 barcode scannerAssist Reps – answer all questions, maintain sales materials & training,email/speak with customers regarding questions on installation, manage inventory for trade shows, set up contracts & McKesson coordination, return tracking info to Reps/ customers and process monthly billing of customers.• Formulary/Supply ListUpload and maintain customer specific supply list/formularies including sub sets, hard lock out feature and by pass user set up. Ensure data is up to date and accurate.• E-procurement static catalogsAssist in maintaining, creating in customer’s specific format and uploading customer specific e-catalogs into customers procurement site.(examples: Ariba, HubWoo, Sciquest etc) Assist project manager with punchout set ups of large customers.Work with customer’s procurement department and third party vendor to resolve any problems and answer any Rep questions.• Thesaurus search Maintain and make changes to the Endeca thesaurus to improve search response.• Email Address MaintenanceProcess and maintain customer email requests for opt in or opt out within our internal and external system • Web Lead ProcessingReview and process all leads generated off website.• Web QAAssist IT in the building of enhancements to the web solutions and QA testing of all updates.• Backup for Data Integrity Associate Show less

  • E-Commerce Product Support for Customer Technologies

    Jul 2008 - Feb 2014

  • Contract Administrator

    Jan 2004 - Jul 2008

  • Product Support

    Jun 2002 - Jan 2004
• 

  McKesson

  Feb 2014 - now

  NE Technology Consultant

  Technology Consultant for SupplyManager, ScanManager, Inventory Manager, Implant Manager, CSOS, B2B Connectivity and a growing list of technology solutions at McKesson.Responsible for all aspects of technology solutions in the Northeast territory.*Support all key programs, products and value prop solutions.*Provide field direction and leadership. (Education/training, value prop updates, sales meeting support, and strategic targeting at management or territory level)*Rep and Customer Support for all technologies/solutions *Make key sales calls on strategic large to medium sized customers for new, current, or potential business (Business Reviews). Show less