Kelly Bollinger

Experience

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  Nelson Staffing Solutions

  Jul 2002 - Apr 2004

  Game Test Analyst

  Tested titles from Alpha phase to title launch• Identified a gap in testing and undertook a greater leadership role to coordinate large-scale online tournament testing for sports titles.

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  Sony Computer Entertainment America LLC

  May 2004 - Mar 2019

  Worked globally with IT and QA departments to manage large scale projects, including risk and cost analysis, planning and budgeting, resource management, vendor management, and reporting.• Created game title hosting and services budgets for dozens of titles, totaling over $400K per year.• Informed executive-level resource allocation, hiring and budgeting decisions, per title and project, by developing reports using Tableau software and data from JIRA.• Increased process and operational efficiency, customer satisfaction, and employee development by defining, refining, and implementing global KPIs throughout organization.• Implemented major process changes and new tools that enabled resource tracking and increased project visibility for executives.• Identified a communication gap so established and led a weekly video conference with Japan team to increase collaboration on global titles and projects. Show less Hands-on manager for multiple QA teams for multiple AAA titles. Responsible for budgeting, staffing, coordination, mentoring, and studio business relationships.• Earned recognition as a respected leader by evangelizing employee growth and managing performance for 11 direct reports.• Tapped by the VP to research, create and implement process improvements designed to boost employee engagement.• Selected as the sole representative for the US region to travel to Japan and Europe to work with teams in order to adopt new practices and align procedures where possible. Show less Served as title lead for multiple AAA titles. Created test plans and test cases, training and evaluating testers, providing status reports to management and the studios, and partnering with the producer and development team to ensure the best test coverage and customer satisfaction.• Created an innovative team structure that promoted employee growth, where “cells” of testers had assigned specialties, providing leadership opportunities for multiple testers per title, who could then be groomed into Lead positions.• Collaborated closely with the development studio onsite in Cambridge, England, cultivating strong business relationships with the studio and title producer. Show less

  • Senior Technical Project Manager

    Apr 2012 - Mar 2019

  • QA Supervisor

    Feb 2008 - May 2012

  • Lead QA Tester

    May 2004 - Jan 2008
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  Blizzard Entertainment

  Aug 2019 - now

  • Quality Assurance Test Analyst

    Nov 2019 - now

  • Quality Assurance Contractor

    Aug 2019 - Nov 2019