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Keziah Tierney

Keziah Tierney

Followers of Keziah Tierney825 followers
location of Keziah TierneyLondon, England, United Kingdom

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  • Timeline

  • About me

    Account Manager at SilverDoor

  • Education

    • St John the Baptist RC Secondary School

      2012 - 2019
      A Levels: BBC (Psychology, Business, English)

      Activities and Societies: Member of the Sixth Form Headboy-Headgirl Committee. Member of the School and Sixth Form Netball Teams. A Levels: BBC (Psychology, Business, English)9 GCSEs including Maths, English Literature and English Language

    • Lancaster University

      2019 - 2023
      Bachelor of Arts - BA English Language (Placement Year) First Class Honours

      Activities and Societies: Grizedale College Netball Club, Lancaster University Netball Umpiring Society

  • Experience

    • SilverDoor

      Sept 2021 - now

      Ensured the highest levels of customer service was consistently delivered to all clients. Managed enquiries and reservations, monitoring performance metrics of the team such as response times, resolution rates and customer satisfaction scores against Service Level Agreements (SLA). Led the training of junior team members, providing guidance and support on a daily basis, to support their professional development. Built and maintained strong client relationships by proactively engaging with clients to understand their needs to provide exceptional customer service. Sourced high quality accommodation and negotiated competitive rates while developing and strengthening relationships with a wide network of international property partners.

      • Account Manager

        Mar 2024 - now

      • Senior Account Support

        Oct 2022 - Mar 2024

      • Client Account Support

        Sept 2021 - Oct 2022

  • Licenses & Certifications

  • Volunteer Experience

    • Volunteer

      Issued by Arundel and Brighton Lourdes pilgrimage on Aug 2017
      Arundel and Brighton Lourdes pilgrimageAssociated with Keziah Tierney