Melanie Bomersback

Experience

• 

  Valtera Corporation

  Sept 2000 - Mar 2008

  • Managed complex or challenging global projects, including employee engagement and 360-degree feedback survey programs, ensuring client satisfaction• Designed and developed an internal training program to help train and certify staff on our internal platform and procedures; created internal documentation and job aids for the staff• Created and ran training for customers on our proprietary software• Worked to come up with recommendations to meet complex and non-standard project requirements/client needs while balancing business impacts and ensuring delivery of solutions• Proved ability to effectively solve client problems within the bounds of standard technology• Served as a mentor to colleagues and helped to onboard and train staffKey Accomplishment:- Improved the survey implementation process for a large retail organization saving the client $180K in paper costs and creating a more streamlined, efficient process- Worked cross-functionally within the organization to help delivery client needs Show less

  • Manager of Client Services

    Mar 2005 - Mar 2008

  • Senior Project Manager

    Mar 2003 - Mar 2005

  • Project Manager

    Mar 2001 - Mar 2003

  • Service Representative

    Sept 2000 - Mar 2001
• 

  Corporate executive board

  Mar 2008 - May 2018

  Senior Manager of Client Services

  • Assisted in creating standard processes and provided coaching and training to team• Managed onboarding and training of new staff members – onboarded and trained 16 new project managers• Oversaw client delivery across a $6 million book of business; helped to advise and guide clients on survey best practices• Reviewed and monitored project profitability and assisted to course correct when neededKey Accomplishment:- Developed team members by finding more advanced roles and tasks to help them build on their skillset Show less

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  CultureIQ

  May 2018 - Dec 2020

  Client Program Lead

  • Responsible for managing and developing a team of three to six program managers and ensuring success of our client’s program• Served as a point of escalation for team and clients• Interviewing, hiring, and training new staff members• Reviewing and revising processes to ensure efficient and effective workflow• Streamlined internal processes for team members by creating standard meeting decks and job aids• Created stretch assignments and opportunities to help develop and grow staffKey Accomplishment: - Streamlined internal processes by creating standard meeting decks for staff to use at key points in the process which saved time for team members and ensured a more consistent message to our clients Show less

• 

  Medallia

  May 2021 - now

  Senior Program Manager, Employee Experience