Zachariah Hershberger

Experience

• 

  DRB

  May 2013 - now

  The Hardware Integration Engineer is responsible for developing, implementing and supporting standard point-of-sale hardware, configuration settings and tools that make the delivery of product configuration more efficient, secure and consistent. Manages both product hardware and software configuration that supports DRB’s business goals.• Develops and maintains hardware used within the Point-of-Sale environment that meet Industry Compliance Standards.• Develops and maintains custom computer operating system images and BIOS version/settings.• Develops and maintains router default configuration and firmware versions.• Develops and maintains setup tools to assist in automation and integration for internal and consumer applications.• Solicits and logs user requests for enhancements and corrections to hardware settings, setup tools, and documentation. • Works directly with PMO, contract manufacturers, vendors, and customers on new projects, ongoing enhancements, and field issues.• Collaborates with hardware vendors and manufacturers to create strategic relationships.• Works directly with purchasing team and vendors to prevent and resolve supply chain issues.• Assists in escalated Marketing, Installation, and Support issues as related to DRB hardware POS portfolio. • Reviews feature requirements and enhancement request, and attends Product Council meetings so hardware, settings and tools are kept current. Provides feedback on new product features.• Creates comprehensive unit test plans, test cases for QA staff to ensure hardware, configuration settings and tools’ requirements are clear, verifiable, and achievable.• Creates and maintains thorough documentation for all job-related activities.• Creates and maintains Standard Operating Procedure documents used by Shipping and Service departments.• Participates in the training and evaluation of HDI technicians as needed.• Supports the Hardware integration process when acquiring future business units. Show less The Configuration Analyst is responsible for developing and maintaining standard point-of-sale system settings and tools that make the delivery of product configuration more efficient, accurate and consistent. Manages both product hardware and software configuration.• Develops and maintains computer operating system images and BIOS version/settings.• Develops and maintains Computer Hardware used in the Carwash industry such as Outdoor Touch Terminals, Tablets, Site Servers and more.• Develops and maintains Network Hardware used in the Carwash industry such as Wireless Access Points, Network switches, and Network Router/Firewalls.• Develops and maintains router default configuration and firmware versions.• Develops and maintains tools for integrating Chek-Chart data and CARFAX data into SiteWatch.• Provides default SiteWatch “configuration class” settings used for an example best practice installation database, as well as for testing and demonstration purposes.• Delivers enhancements that automate the site tailored configuration in a way that reduces database setup time and expertise, while delivering standardized settings that increase installation and support efficiency. • Assists in escalated Marketing, Installation, and Support issues as related to SiteWatch feature delivery and the standard settings for those features. • Reviews SiteWatch feature requirements and attend design overview meetings so settings and tools are kept current. Provide feedback on new product features. Work with architect and analysts to develop a list of new features to surface in setup tools. • Uses standard development processes to design changes to setup tools.• Works with QA staff and others to ensure configuration settings and setup tools requirements are clear, verifiable, and achievable.• Works with documentation staff to ensure setup tools are documented, including writing first draft of tool documentation. • Performs all other duties as assigned by Management. Show less The Support Technical Analyst duties focus on software, coaching, and advanced hardware/electronics troubleshooting both in-house and on site.• Suggest and help implement new means to improve the efficiency of supporting hardware and software, specifically the SiteWatch product.• Monitor and review proposed resolution paths on escalated support issues for accuracy. • Provide technical assistance to sales representatives to capture new business.• Recommend supportability enhancements for hardware/software to development. • Provide technical recommendations to customer issues involving management, take over customer issues as needed. Show less

  • Product Owner II

    May 2024 - now

  • Integration Systems Engineer II

    Feb 2022 - May 2024

  • Integration Analyst

    Dec 2015 - Feb 2022

  • Technical Support Analyst

    May 2013 - Dec 2015